Navigation Coordinator
Role Overview
The Navigation Coordinator drives progress toward housing placements by coordinating contracted System Navigators and Housing Forward teams across Dallas and Collin Counties.
This position ensures individuals and families receiving Diversion, Transitional Assistance, and Supportive Housing services move efficiently from navigator assignment to housing placement.
The Coordinator leads regular case coordination meetings, follows up with navigators on outstanding tasks, and works closely with Housing Forward's Landlord Engagement and Padmission Journey teams to resolve barriers and accelerate move-ins.
This role requires strong organization, persistent follow-through, and the ability to keep multiple partners aligned and accountable.
The Navigation Coordinator reports to the Manager of System Navigation.
Full Job Posting
REQUIREMENTS
- 2 years or more experience in human services, housing services, program coordination, or related fields.
- Experience coordinating services across multiple providers, managing caseload progress, or supporting housing placements preferred.
- Must have reliable transportation, a valid state-issued driver's license, and car insurance. Local travel to partner sites may be required.
- Must be flexible to work at different sites as scheduled.
- Must be able to maintain files and lift objects weighing up to 25 lbs.
- Housing Forward has a flexible PTO policy for all full-time employees. The office is officially closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, & Christmas Day. Housing Forward has MLK Jr., Juneteenth, and Election Day as Days of Service.
- This position is eligible for employer-provided benefits:
- Housing Forward pays 90% of employee Medical, Dental, and Vision insurance and 50% of Family Medical, Dental, and Vision insurance.
- Housing Forward provides Basic Life Insurance as well as Short- and Long-Term Disability Insurance.
- Housing Forward will provide a laptop. We will additionally provide the applicant with a phone and/or hot spot if needed.
WORK SCHEDULE
- Housing Forward's normal hours of operation are Monday–Friday, 8:00 AM–5:00 PM. Occasional evening or weekend meetings may be required.
- Current Housing Forward guidelines require employees to work at least three days per week in the office, subject to change. Regular visits to shelter and navigation partner sites may be required.
Requirements
- COMPENSATION:
- For additional questions about the position, please contact Rebecca Hickom at [email protected].
About Housing Forward
Nonprofit backbone organization leading a coordinated homeless-response system for people in Dallas and Collin Counties.
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