recruitee
Crisis Response Coordinator
Housing Forward
Dallas, USA
Mid
Hybrid
USD 53000-72000 / year
Discovered 1 weeks ago
Communication
Role Overview
The Coordinator is responsible for coordinating the day-to-day response to unsheltered homelessness within an assigned geographic zone.
This position maintains a comprehensive understanding of priority encampments, individuals experiencing unsheltered homelessness, outreach activity, and active rehousing efforts.
The Coordinator serves as the central point of coordination among outreach teams, housing and shelter providers, municipalities, public safety, behavioral health, and other partners to advance individuals toward shelter and permanent housing and support sustainable encampment resolution.
This role requires a highly organized, relational, and solutions-focused individual who can manage competing priorities, coordinate work across organizations, and create accountability through strong relationships and consistent follow-through.
The ideal candidate is comfortable working independently in the field, proactively addressing barriers, and recognizing when additional support or leadership intervention is needed.
The Zone Coordinator reports to the Manager of Crisis Response.
Key Skills for This Role
Communication
Full Job Posting
Requirements
- KNOWLEDGE, SKILLS, and ABILITIES:
- Organization and Coordination: Strong ability to coordinate multiple locations, individuals, and partners while managing competing priorities and deadlines.
- Project Management and Execution: Demonstrated ability to develop clear action plans, define responsibilities, track milestones and timelines, and drive initiatives toward intended outcomes through consistent follow-through and accountability.
- Relationship Building and Influence: Strong interpersonal skills, including the ability to build trust, collaborate across organizations, and move shared efforts forward without direct supervisory authority.
- Judgment and Problem-Solving: Ability to assess competing priorities, anticipate barriers, develop practical solutions, and recognize when additional support or leadership intervention is needed.
- Progress Monitoring and Data Use: Ability to use quantitative and qualitative information to track progress, identify gaps, and inform decisions.
- Communication and Managing Up: Strong written and verbal communication skills, including the ability to clearly communicate priorities, responsibilities, and progress to diverse audiences and proactively bring risks, barriers, and decisions needed to leadership with practical recommendations.
- Independence and Adaptability: Ability to work independently in a field-based, fast-paced environment while remaining flexible, organized, and focused on solutions.
- Person-Centered Practice: Ability to build productive, respectful relationships with people experiencing homelessness and apply person-centered, trauma-informed, and housing-focused approaches.
- Relevant Knowledge: Familiarity with homelessness response systems, street outreach, coordinated access, housing and shelter programs, behavioral health, or related human-service systems strongly preferred.
- KNOWLEDGE, SKILLS, and ABILITIES: Organization and Coordination: Strong ability to coordinate multiple locations, individuals, and partners while managing competing priorities and deadlines. Project Management and Execution: Demonstrated ability to develop clear action plans, define responsibilities, track milestones and timelines, and drive initiatives toward intended outcomes through consistent follow-through and accountability. Relationship Building and Influence: Strong interpersonal skills,
- Two or more years of experience in homelessness services, human services, community-based programs, project coordination, case management, outreach, or another related field.
- Experience working with people experiencing homelessness or coordinating services across multiple organizations preferred.
- Must be comfortable regularly working in community and field-based environments, including locations where people are experiencing unsheltered homelessness.
- Must have reliable transportation, valid state-issued driver’s license, and car insurance. Please note that travel is required on a limited basis.
- Must be flexible to work at different sites as scheduled.
- Limited requirements must be able to maintain files and lift objects that weigh up to 25 lbs.
- Housing Forward considers normal hours of operation Monday – Friday from 8:00am-5:00pm. Some night and weekend meetings might be required to meet the needs of partner agencies or to represent Housing Forward at community meetings.
- Employees are able to work both remotely and in the office. Current Housing Forward guidelines state that employees must work at least 3 days per week in the office, but this is subject to change.
- Housing Forward has a flexible PTO policy for all full-time employees. The office is officially closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, & Christmas Day. Housing Forward has MLK Jr., Juneteenth, and Election Day as Days of Service.
- This position is eligible for employer-provided benefits including:
- Housing Forward pays 90% of employee Medical, Dental, and Vision insurance and 50% of Family Medical, Dental, and Vision insurance.
- Housing Forward provides Basic Life Insurance as well as Short- and Long-Term Disability Insurance.
- Housing Forward will provide a laptop. We will additionally provide the applicant with a phone and/or hot spot if needed.
WORK SCHEDULE
- Housing Forward considers normal hours of operation Monday – Friday from 8:00am-5:00pm. Some night and weekend meetings might be required to meet the needs of partner agencies or to represent Housing Forward at community meetings.
- Employees are able to work both remotely and in the office. Current Housing Forward guidelines state that employees must work at least 3 days per week in the office, but this is subject to change.
- COMPENSATION:
- Housing Forward has a flexible PTO policy for all full-time employees. The office is officially closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, & Christmas Day. Housing Forward has MLK Jr., Juneteenth, and Election Day as Days of Service.
- This position is eligible for employer-provided benefits including:
- Housing Forward pays 90% of employee Medical, Dental, and Vision insurance and 50% of Family Medical, Dental, and Vision insurance.
- Housing Forward provides Basic Life Insurance as well as Short- and Long-Term Disability Insurance.
- Housing Forward will provide a laptop. We will additionally provide the applicant with a phone and/or hot spot if needed.
- For additional questions about the position, please contact Hannah Sims (Director of Crisis Response) [email protected].
About Housing Forward
Nonprofit Organizations & Foundations72 employeesFounded 2002
Nonprofit backbone organization leading a coordinated homeless-response system for people in Dallas and Collin Counties.
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