Multi-site Self Storage Facility Manager

Multi-site Self Storage Facility Manager Compensation

• Annual Salary $ 55,000
• Potential Bonus Opportunities
• 401(k) Plan
• Medical benefit stipend of $525 per month
• Dental Insurance
• Vision Insurance
• Life, Hospital & Critical Illness Insurance benefits available
• Pet Insurance
• Holiday Pay
• Paid Time Off (PTO)
• Work/Home Life Balance
• Opportunities for Career Advancement

Multi-site Self Storage Facility Manager Responsibilities

• Sales & Customer Service:
• Oversee sales strategies and customer service standards across multiple facilities.
• Ensure staff are trained to provide exceptional customer service and meet sales goals for rentals, insurance, and merchandise.
• Monitor performance metrics (conversion rates, occupancy levels, tenant retention) and implement corrective actions when necessary.
• Support escalation of customer inquiries and complaints, ensuring prompt and professional resolution.
• Financial Transactions & Reporting:
• Ensure accurate processing of payments, bank deposits, and cash handling at all assigned facilities.
• Review daily, weekly, and monthly financial reports to ensure accuracy and identify trends.
• Monitor delinquency rates and oversee collection processes, including preparation for auctions and lien compliance.
• Approve invoices and reconcile expenses for assigned properties.
• Property & Unit Maintenance:
• Conduct regular property inspections to ensure cleanliness, safety, and functionality at all sites.
• Oversee preventative maintenance schedules and ensure timely completion of work orders.
• Perform general maintenance, including:
• Plumbing: Repairing leaks, unclogging drains, and installing fixtures.
• Electrical: Troubleshooting wiring, replacing outlets, and installing light fixtures.
• Carpentry: Repairing doors, windows, and minor structural elements.
• HVAC: Basic knowledge of heating and air systems for minor fixes or coordination with vendors.
• Handle groundskeeping duties such as mowing, trimming, planting, and snow removal during winter months.
• Operational Oversight:
• Provide leadership and coaching to facility managers and onsite staff.
• Ensure consistent adherence to company policies, opening/closing procedures, and operational standards across all facilities.
• Implement process improvements to enhance efficiency and consistency between sites.
• Support onboarding and training for new facility managers and staff.
• Regulatory Compliance:
• Ensure all facilities operate in compliance with company policies, lien laws, lease agreements, and state/local regulations.
• Maintain accurate records of rentals, maintenance activities, inspections, and customer interactions.
• Support safety and security protocols to protect tenants, staff, and company assets.

Multi-site Self Storage Facility Manager Qualifications

• This job description outlines the general responsibilities of the role and may be subject to change based on business needs.
• Willingness to work respectfully with people of diverse backgrounds
• 2-3 years of property managerial experience; multi-site management preferred
• Basic computer skills and proficiency in Microsoft Word & Excel
• Strong written and verbal communication
• Professional presentation
• Must have a flexible schedule with weekend availability
• Ability to solve problems involving tenant ledgers, personnel, equipment/maintenance issues, emergency situations, etc.
• Willingness to learn and a drive to improve facility performance
• Ability to lift to 50 pounds is required
• Valid driver's license
• Must be able to pass background check

Disclosures