Multi-Property Assistant Sales Manager - Apartment

Role overview

Guest and reservation support

• Resolve guest calls, requests, or problems by contacting relevant departments.
• Use sales techniques, including upselling, to maximize revenue while maintaining guest loyalty.
• Determine and provide appropriate complimentary items or rewards.
• Process Marriott Rewards redemption requests and enter rewards information when taking reservations.
• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Answer, record, and process guest calls, requests, questions, and concerns.

Office and team support

• Perform Sales & Marketing office duties such as filing, sending emails, typing, and faxing.
• Assist management in training and motivating employees and serve as a role model.
• Monitor others' performance to ensure adherence to quality expectations and standards.

Preferred qualifications

• High school diploma or GED equivalent is preferred.
• At least two years of related work experience is preferred.
• No supervisory experience is specified.

Service and conduct

• Follow company policies, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
• Welcome guests, anticipate and address service needs, and thank guests with genuine appreciation.
• Communicate professionally, prepare and review written documents accurately, and use appropriate telephone etiquette.
• Develop positive working relationships and support team goals.
• Read and visually verify information in a variety of formats; move, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.