MS Specialist OSS

Responsibilities

• Perform advanced troubleshooting, root cause analysis, and resolution of complex incidents related to OSS servers (MantaRay, NSP, ARC, SON, HP EMS, ZTS).
• Handle escalations from L1 and ensure end-to-end incident closure according to SLA.
• Manage and administer OSS server environments including configuration, patching, upgrades, and performance tuning.
• Monitor system health, alarms, logs, and automate routine operational tasks for efficiency.
• Collaborate with L3 support teams, vendors, and cross-functional teams for problem resolution and service improvements.
• Maintain documentation including incident records, change management logs, and operational procedures.
• Execute backup, disaster recovery, and failover procedures ensuring data integrity and availability.
• Support integration, commissioning, and administration of OSS network elements and tools.
• Support ITIL-based processes including incident, problem, change, and configuration management.
• Create and update service requests, change requests, and maintain ticketing system accuracy.
• Assist in automation and scripting tasks (Shell, Python, Ansible) to enhance operational efficiency
• Provide L2 support and administration for OpenShift environments, including cluster monitoring, troubleshooting, and maintenance.

Qualifications

• Must-have:
• Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or related field.
• Typically, 7-10 years of experience in OSS operations or telecom network support.
• Strong knowledge of OSS systems in telecom, especially MantaRay, NSP, ARC, SON, HP EMS, NCOM, NCP and ZTS platforms.
• Proficient in Linux OS (CentOS, RHEL, etc.) administration and troubleshooting.
• Experience in server and network monitoring tools, fault management, and alarm handling.
• Good scripting skills in Shell, Python or similar automation tools
• Good knowledge and hands-on experience with OpenShift and Kubernetes environments.
• Nice-to-have:
• Relevant professional certifications are an advantage.
• RHCSA and OpenShift/Kubernetes Certificate will be added advantage.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication skills for clear interaction with technical teams and stakeholders.
• Experience with ticketing systems, ITIL processes, and incident management workflows.
• Ability to work in shifts and handle critical escalations under pressure.

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