Motor Claims Handler
Key Skills for This Role
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A bit about the job
As a Triage Handler, you will be the first person our customers speak to when they need to make a claim, or have queries on an existing claim. You will need to be polite, friendly, and a great listener to understand what the customer needs from us to be able to direct them to the right team.
Full training will be provided about different parts of the motor claims system; but, you'll need to be able to gather the right and relevant information efficiently from our customers to ensure their call reaches the correct team.
Skills and experience we’re looking for
- Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities.
- Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.
- A willingness to learn, help others and have a team player mentality.
- Embrace and supports change, to improve our customers’ journey
- Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.
Requirements
- Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities.
- Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.
- A willingness to learn, help others and have a team player mentality.
- Embrace and supports change, to improve our customers’ journey
- Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.
About Aviva
Multinational insurance, wealth, and retirement solutions provider.
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