Mortgage Specialist

Duties and Responsibilities

• Customer Centric Manages the day-to-day customer interactions and loan requests within the designated marketplace and region. Proactive portfolio management by understanding and analyzing industry trends, market data, and customer knowledge leading to a consultative lending approach Positions a team approach serving as the lead for all customer facing activities with support from Mortgage Assistant and CLP Loan Coordinator Creates and maintains a documented 360-degree view of the customer, in the core application, to maximize the customer experience Work collaboratively with teammates to generate cross-selling results and a best-in-class customer experience through a cohesive and holistic approach Provides functional guidance to Mortgage Assistants, Underwriting, Collateral Analysts, CLP Loan Coordinators and other roles to ensure customer’s requirements are met while conforming to credit policy and requirements Meets with existing and prospective customers to review financials, propose loan structure, evaluate pricing options and address short-term and long-term objectives of the borrower Business Development Achieve growth targets by performing business development activities that expand existing customer relationships and bring new customers to the Association Seeks and vets both traditional and non-traditional opportunities, ranging from rural home and agricultural requests. Prioritizes high value add interactions with customers day in and day out through active relationships and sound customer understanding. Promotes the FCE and Country Living brand in their region Builds and nurtures Centers of Influence (community presence, network, and external partners) to generate new referrals Utilizes the 360-degree view of the customer to drive cross-selling opportunities – identify, collaborate, generate, or act upon, internal referrals to or from financial services Develops expertise and working knowledge within Ag segments, serving as a Trusted Advisor Embraces the transformation of the Association through adoption and utilization of new processes, procedures, and digital tools with the intent to deliver a high-level customer experience Job Qualifications and Requirements: This position requires an associate or bachelor’s degree in business, finance, economics, marketing, agriculture, communications, or related field. We offer hybrid work options after two weeks of employment with Farm Credit East. Hybrid work options are determined based on job role and balancing the needs of the customers, the team, and individual work performance. This will be reviewed based on manager discretion. Compensation and Benefits: Salary Range: $60,000 - $95,000 commensurate with experience Short Term Incentive to reward business results Retirement Contributions: 401(k) match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary Defined Contribution retirement plan funded at 2-9% of salary depending on years of service Time Off: 15-25 days of vacation leave per year, depending on years of service 12 days of holiday leave per year 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year Health and Insurance: Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being Health Savings Account Life insurance at 2x base pay Accidental Death and Dismemberment insurance at 2x base pay Long-term disability insurance at 2/3 base pay Additional Benefits: Tuition reimbursement Continuing education and training Employee Assistance Program offering a wide variety of tools and resources Farm Credit East is an Equal Opportunity Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, marital status, parental status, political affiliation, disability status, protected veteran status, genetic information or any other status protected by federal, state or local law. It is our goal to make employment decisions that further the principle of equal employment opportunity by utilizing objective standards based upon an individual's qualifications for a specific job opening. In compliance with the Americans with Disabilities Act (“ADA”), if you have a disability and would like a reasonable accommodation in order to apply for a position with Farm Credit East, please call 1-800-562-2235 or e-mail [email protected] .