Monitoring & Reporting Specialist
Skills
About This Role
Overview
- Roles and Responsibilities:
- Supporting efficient and compliant telemedicine service delivery
- Ensuring accuracy, integrity, and timeliness of telemedicine operational data
- Supporting compliance with Saudi telemedicine regulations and digital health standards
- Providing reliable performance reports to management and stakeholders
- Supporting quality improvement and patient safety initiatives
- Contributing to continuous improvement of telemedicine services
• Telemedicine Operations Monitoring
- Monitor daily telemedicine activities including virtual consultations, response times, and service volumes
- Track system utilization, appointment completion rates, and service availability
- Identify operational issues and escalate as needed
• Performance Reporting & Analytics
- Prepare regular operational and performance reports for telemedicine services
- Monitor KPIs such as consultation turnaround time, utilization rates, and patient volumes
- Support management with data-driven insights and trend analysis
• Quality & Compliance Support
- Support compliance with Saudi telemedicine regulations, SeHE, and Ministry of Health guidelines
- Monitor documentation completeness and service delivery compliance
- Support audits, inspections, and regulatory reporting requirements
• Data Management & System Support
- Ensure accuracy of telemedicine data within reporting systems and dashboards
- Coordinate with IT and system vendors to resolve data or system-related issues
- Support data reconciliation between telemedicine platforms, HIS, and reporting tools
- Stakeholder Coordination
- Coordinate with clinical teams, IT, and operations to address performance gaps
- Support communication of performance findings to relevant stakeholders
- Assist in implementing corrective actions and service improvements
• Continuous Improvement & Process Support
- Identify opportunities to enhance telemedicine workflows and reporting processes
- Support implementation of performance improvement initiatives
- Contribute to standardization of monitoring and reporting practices
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