Monitoring & Observability Engineer (24x7 Operations)

Overview

Responsibilities

• **Full-Stack Observability:** Manage **Dynatrace APM** to monitor application performance, transaction tracing, and user experience for 100+ apps and 12 databases.
• **Infrastructure Oversight:** Utilize **ManageEngine** to monitor 100 network devices and 1,000+ hosts, tracking health metrics like CPU, latency, and packet loss.
• **Dependency Mapping:** Use Dynatrace **Smartscape** to map digital asset relationships and perform impact analysis during incidents.
• **24x7 NOC Operations:** Provide continuous alert triage, and escalation management within a rotating shift model.
• **Performance Governance:** Generate real-time dashboards and detailed RCA (Root Cause Analysis) reports to drive continuous service improvement.

Requirements

• Bachelor’s degree or Diploma in engineering /computer science or similar (preferred)
• **Experience in monitoring tools** experience with **Dynatrace** and/or **ManageEngine** monitoring suites.
• **Technical Depth:** Strong understanding of application topology, network protocols, and Data Center infrastructure "Servers , Storage and networking".
• **Previous enperience** 24x7 Managed Services or NOC environment. (preferred)
• **Process:** Experience with ITIL frameworks, incident management, and meeting strict SLA targets.
• **Communication:** Ability to translate technical telemetry into clear performance reports and dashboards.