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Monica Vinader - Part-Time Sales Associate

Holt Renfrew
Ontario, CAN
Part-time
Mid
Onsite
Discovered 5 days ago

Full Job Posting

What you’ll do

  • Delivering Service Excellence & Clienteling
  • ● Warmly welcome every client with open, positive energy and a heads-up approach, making each person feel genuinely at home
  • ● Share expert product knowledge with elevated language and inspiring storytelling, bringing the MV
  • brand and our responsible craftsmanship to life
  • ● Style clients confidently to find their perfect look, addressing questions with care and closing the sale
  • with confidence
  • ● Create surprise-and-delight moments that build loyal, repeat relationships
  • ● Capture client details accurately in the client book, following MV and Holt Renfrew data guidelines, and follow up with purpose
  • Driving Sales & Productivity
  • ● Take ownership of your individual targets and contribute to shared store goals
  • ● Proactively share client feedback, product insight and selling opportunities with your Sales Lead
  • ● Support the planning and delivery of client and in-store events
  • In-Store Experiences | Engraving & Permanent Jewellery Welding
  • ● Deliver engraving and permanent jewellery welding independently, to Monica Vinader standard, safely and consistently, as part of every shift
  • ● Introduce both services naturally within the selling ceremony, using them to drive conversion, average
  • transaction value and repeat visits
  • ● Follow all equipment, consumables and safety standards in line with MV and Holt Renfrew guidelines
  • ● Support the delivery of aftercare services, including cleaning and repair intake
  • Previous experience is a plus, but not required. Engraving and Welding Training will be offered as part of the onboarding process with the expectation that they will be mastered.
  • Partnering with Holt Renfrew
  • ● Build positive, collaborative relationships with the Holt Renfrew team, top sellers and Department
  • Manager
  • ● Share product knowledge and the MV standard of service with Holt Renfrew colleagues, supporting your Sales Lead on training
  • ● Represent Monica Vinader professionally at all times, upholding both MV and Holt Renfrew standards
  • and policies Contributing to a High-Performing Team
  • ● Be a positive presence in an inclusive, energetic and motivating team environment
  • ● Communicate clearly and positively with your Sales Lead, the Holt Renfrew team and the wider MV
  • North America team
  • ● Participate in ongoing training and development to grow your product knowledge and client experience skills
  • ● Welcome feedback as a way to keep growing
  • Upholding Operational Excellence
  • ● Embody MV luxury standards in your presence, grooming, behaviour and communication
  • ● Maintain visual merchandising, cleanliness and presentation in line with company guidelines
  • ● Support stock management, including processing shipments on the day they arrive and contributing to
  • accurate consigned stock counts
  • ● Process payments, refunds and exchanges accurately, following Holt Renfrew company guidelines
  • ● Flag stock discrepancies, operational issues or concerns to your Sales Lead promptly

What you’ll bring

  • Connect & Empower
  • ● Communicates Effectively: You share clearly and ask clarifying questions, keeping your Sales Lead
  • informed on client feedback, opportunities and concerns.
  • ● Collaborates Proactively: You support colleagues willingly, building strong working relationships with
  • the Holt Renfrew team as one shared selling floor.
  • Drive & Deliver
  • ● Workflow Management: You manage your time well, balancing engraving and welding appointments
  • with selling floor coverage and shop tasks.
  • ● Dives Deep: You check your own work, which matters when capturing client data, processing payments
  • and counting consigned stock.
  • ● Delivers Results: You take ownership of your targets, meet standards with care and flag blockers early.
  • Grow & Adapt
  • ● Embraces Change: You adapt quickly and seek clarity in ambiguity, thriving in a fast-paced partner
  • environment where two sets of standards work together.
  • ● Reflects & Learns: You welcome feedback and refine your engraving and welding technique as
  • product, tooling and client expectations evolve.
  • Master & Apply
  • ● Functional/Technical Expertise: You are hands-on and precise with tools and technique, applying this
  • to engraving, permanent jewellery welding, client book data capture and payment processing.
  • ● Stays Current: You stay ahead of product knowledge and new launches to guide and advise clients
  • with confidence.
  • To be successful at Monica Vinader, it helps if you...
  • ● Are hands-on, solutions-focused, and entrepreneurial
  • ● Collaborate openly with humility, honesty, and humour
  • ● Embrace learning, teaching, and personal growth
  • ● Stay resilient, adaptable, and self-motivated in a creative environment
  • ● Speak up when you don’t know—and act fast to figure it out
  • Additional Requirements
  • ● Ability to document your authorisation to work in Canada.
  • ● Comfortable working a part-time retail schedule of 20 to 24 hours per week, including weekends,
  • evenings and peak trading periods.
  • Travel Requirements
  • This role is based 100% in store at Holt Renfrew. No travel is required.
  • Our Aims and Values
  • Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service.
  • Customer Obsessed
  • We put our customers at the centre of every decision and deliver thoughtful, personal experiences.
  • Caring
  • We act with respect and empathy for people, communities, and the planet.
  • Fast Paced
  • We move with focus and flexibility to make progress quickly and decisively.
  • Exceptional
  • We hold ourselves to high standards and are always learning, improving, and raising the bar.
  • Commercial
  • We make smart, data-led decisions that create long-term value for the business and our customers.
  • Our jewellery is for everyone and so is our community. Together, we will continue to implement
  • sustainable changes to ensure that career opportunities and progression are open to all. We commit to
  • celebrating the diverse voices of our employees, partners, and the customers we serve.
  • This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job
  • description may be altered to reflect the business needs of the company
  • Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
  • $17.95 - $26.25 / 17,95$ - 26,25$ (per hour / de l’heure)
  • This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.

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