Mobile Device Deployment & Fulfillment Technician

We are seeking a hands-on, detail-oriented Mobile Device Deployment & Fulfillment Technician to manage provisioning, configuration, tracking, and shipping of Android tablets used by families across the country.

This role blends IT device management, inventory control, and operational execution. You will be responsible for ensuring each tablet is correctly enrolled, configured, quality-checked, and shipped with precision.

This is not a warehouse-only role. It is a technical operations position critical to our growth.

Enroll Android tablets into MDM systems (Knox, Miradore, or similar)

Assign and track IMEIs accurately

Configure applications, settings, and remote access tools (e.g., SplashTop)

Perform functional testing and quality assurance before shipment

Troubleshoot device issues prior to deployment

Generate shipping labels (FedEx system/API integration)

Pair device identity with shipment tracking

Maintain organized staging and packing workflows

Ensure packaging materials and documentation are accurate and up to date

Process returns and redeploy devices

I nventory & Data Accuracy

Track tablet inventory, accessories, and supplies

Maintain clean documentation of IMEI-to-family assignments

Manage device lifecycle (new, deployed, returned, retired)

Reconcile physical inventory with system records

Identify workflow inefficiencies and recommend improvements

Support scaling from 30 → 100+ devices/day

Collaborate with IT, operations, and fulfillment teams on automation initiatives (e.g., FedEx API, label systems)

Zero device-to-family mismatches

Accurate IMEI tracking

Devices shipped within agreed SLA

Reduced rework and device return issues

Ability to scale volume efficiently

Clean, organized physical and digital workflows

This role directly impacts caregiver experience and our ability to scale nationally. Every device deployed represents a family receiving support.

You will help build and refine the infrastructure behind that mission.