GUIDE Program Coordinator

Are you someone who excels in a fast-paced environment and finds purpose in helping others navigate complex systems with clarity and compassion? Ceresti Health is hiring empathetic, detail-oriented, and mission-driven individuals to join our team as a coordinator for the GUIDE Program.

In this remote role, you’ll be the bridge between enrollment and engagement—ensuring that families who’ve said “yes” to support are smoothly transitioned through the multiple steps of the GUIDE application process. This isn’t just a job—it’s a chance to help caregivers feel confident, informed, and supported as they begin a journey that could transform their caregiving experience.

Caregivers of people living with dementia often feel overwhelmed and under-supported. Ceresti’s GUIDE program offers personalized coaching, care coordination, care planning, respite care, and resources—at no cost to eligible families.

As a Program Coordinator, you’ll ensure that every patient and their caregiver moves through the onboarding process with clarity, care, and confidence. You’ll monitor assessments, track progress, coordinate care and prepare families for their first connection with their dedicated coach.

Guide patient and their caregivers through the onboarding process after enrollment

Monitor completion of dementia screening and health assessments

Coordinate tablet shipment and provide orientation to the GUIDE program

Schedule and track formal neurology evaluations with our clinical partners

Review documentation and prepare applications for CMS submission

Track progress and report status updates to internal teams

Ensure a warm handoff to Engagement Specialists and Coaches

Collaborate on software workflows

Adapt to evolving processes and contribute to continuous improvemen

You’re a great match if you:

Are highly organized and detail-oriented

Communicate clearly and compassionately

Thrive in a dynamic, mission-driven environment

Can adjust quickly to changes in workflows and priorities

Understand (or are eager to learn about) dementia care and caregiver needs

Enjoy working cross-functionally with clinical and tech team s

Remote work environment with flexible scheduling options across time zones

Standard business hours with potential for some evening or weekend availability

Requires dedicated, private workspace suitable for confidential consultations

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