MNSW - Communications & Production Manager

Role overview

Employment and compensation

• The role is ongoing, full-time and based in Parramatta with a hybrid arrangement.
• The position is classified at Grade 9/10 with a salary of $133,348–$146,945 per annum plus employer superannuation contribution and annual leave loading.
• The role is scheduled for 35 hours per week.

Core responsibilities

• Lead, advise and manage Multilingual NSW communications advisory and production services.
• Provide expert multicultural communications advice to government agencies.
• Advise on multilingual communications readiness and engagement for culturally and linguistically diverse communities.
• Oversee communications, production and multilingual projects within quality, budget and timeframe requirements.
• Lead service planning, project delivery and customer engagement activities.

Performance and suppliers

• Develop customer experience, feedback and performance measurement frameworks.
• Collect and analyse customer satisfaction data and project outcomes to support service improvement.
• Report on customer satisfaction and project outcomes for informed decision-making.
• Manage the engagement, performance and quality of external suppliers, agencies and specialist providers.

Team establishment

• Design and establish new service offerings during the initial growth phase.
• Build and lead a team that can deliver program needs.
• Lead the team through growth, change and periods of high operational demand.

What the employer is looking for

• Experience designing, delivering or advising on communications, engagement or campaign initiatives for diverse audiences in complex stakeholder environments.
• Understanding of multicultural communications principles and culturally responsive engagement approaches.
• Understanding of communication needs for culturally and linguistically diverse communities.
• Experience managing communications, production or service delivery projects across multiple channels and formats.
• Experience engaging external suppliers and specialist providers.
• Experience monitoring service performance, customer feedback and operational outcomes.
• Experience using evidence to support continuous improvement and decision-making.
• Leadership experience establishing and leading a team through growth and change.

Work arrangement

• The role is located in Parramatta and offers a hybrid working arrangement.
• The position supports communications for multicultural communities across New South Wales.

What the organisation offers

• The organisation offers training and development opportunities, health and wellbeing support and an Employee Assistance Program.
• The role contributes to multicultural communications and community connection across New South Wales.