Mid Market Account Manager - Abu Dhabi
Skills
About This Role
Why Deliveroo
- Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders.
- We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.
- We give people the opportunity to buy what they want, as they want it, when and where they want it.
- We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.
- We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there.
- We move fast, value autonomy and ownership, and we are always looking for new ideas.
- The team
- As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow.
- Our account management team owns and manages restaurant relationships.
- We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners.
- The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships.
- Role overview
- As a Mid Market Account Manager, you will manage a portfolio of restaurant partners on Deliveroo, with a focus on high performing Local Gems and selected national chains.
- These partners play an important role in attracting customers to the marketplace and represent strong growth opportunities for Deliveroo.
- You will work closely with your partners to improve operational performance, drive marketing initiatives, and identify opportunities to grow their business on the Deliveroo platform.
- You will also collaborate with internal teams across marketing, operations, and commercial functions to ensure partners deliver a strong customer experience while achieving sustainable growth.
- What will you be doing
- Manage a portfolio of mid market restaurant partners, acting as their main point of contact at Deliveroo
- Build strong relationships with partners and run regular performance and business reviews
- Identify and execute growth opportunities to increase order volume and partner performance
- Monitor operational metrics and support partners in improving service quality
- Drive adoption of Deliveroo marketing tools, promotions, and campaigns
- Support partner onboarding and expansion onto the Deliveroo platform
- Collaborate with internal teams to resolve issues and drive partner success
- What skills you need
- 3+ years in a commercial role in a fast paced environment
- Strong relationship management and stakeholder engagement skills
- Commercial mindset with the ability to identify growth opportunities
- Analytical ability to interpret performance data and drive actions
- Clear communication and influencing skills with partners and internal teams
- Strong organisation and ability to manage multiple accounts
- Problem solving mindset and ability to navigate operational challenges
- Collaborative approach when working cross functionally
Benefits and Diversity
- 25 days of Annual Leave
- Comprehensive medical insurance
- Annual flight allowance (for employee only)
• Free Deliveroo Plus
- Maternity and paternity benefits
- End-of-year parties & regular social events
- An extremely fun team to work with!
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