Microsoft Dynamics CRM Consultant/ Administrator
Skills
About This Role
Overview
We are hiring an experienced Microsoft Dynamics CRM (On-Premises) Consultant / Administrator to join a project-based engagement in Jeddah.
The role focuses on CRM system administration, functional consulting, user support, and operational management of the Dynamics CRM platform.
The ideal candidate will have strong hands-on experience in Dynamics CRM On-Premises environments, infrastructure coordination, and stakeholder-facing delivery across enterprise environments.
1. CRM Administration & Operations
- Administer and support Microsoft Dynamics CRM On-Premises across Dev, Test, Production, and DR environments
- Manage users, security roles, teams, privileges, and access controls
- Monitor system performance, execute tuning, and validate backups
- Support CRM upgrades, rollups, patches, and hotfix deployment
- Ensure compliance with IT governance, security policies, and audit requirements
- Manage incident, problem, and change requests (ITIL-based processes)
2. Functional Consulting & Configuration
- Gather, analyze, and document business requirements
- Translate requirements into CRM configurations:
- Entities, relationships, forms, views
- Dashboards, charts, workflows, and business rules
- Support UAT and ensure business alignment
- Recommend best practices and system improvements
3. Architecture & Technical Support
- Work with infrastructure teams on:
• Windows Server, IIS, SQL Server
- Active Directory and authentication
- Networking, firewalls, load balancers, certificates
- Support integrations using APIs, SSIS, or middleware
- Assist in DR planning and high availability setups
4. Training & User Enablement
- Deliver end-user and administrator training sessions
- Create documentation: SOPs, user guides, FAQs
- Provide ongoing functional support to business users
5. Stakeholder Management
- Act as primary liaison between business, IT, and vendors
- Support issue resolution and root cause analysis
- Ensure SLA adherence and delivery coordination
- 5+ years of experience in Microsoft Dynamics CRM On-Premises
- Strong experience in CRM administration and functional configuration
- Deep understanding of CRM security model and role-based access control
- Good knowledge of:
• Windows Server & SQL Server
- Active Directory
- Networking fundamentals
- Experience in CRM upgrades and performance optimization
- Experience in reporting (SSRS, FetchXML preferred)
- Strong troubleshooting, analytical, and communication skills
- Experience in client-facing or multi-stakeholder environments
- Microsoft Dynamics / Power Platform certifications (preferred)
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