Micro SME Product Manager

Role overview

Product and delivery responsibilities

• Own the digital merchant onboarding roadmap and optimize journeys from lead capture through activation.
• Develop product requirements, user stories, process flows, PRDs, and business cases.
• Automate KYC, KYB, underwriting, risk, and compliance checks to increase straight-through processing.
• Coordinate integrations, workflow orchestration, identity verification, OCR, screening platforms, and core onboarding systems with Technology.
• Analyze funnel performance; improve conversion, approvals, and turnaround times; lead backlog prioritization, sprint planning, UAT, releases, and rollouts.
• Optimize relationship-manager tools and assisted onboarding; coordinate country rollouts and localization across Middle East markets.
• Manage status updates, document collection, rejection handling, and resubmission flows; establish performance dashboards and review KPIs.
• Benchmark fintech and banking practices to identify onboarding improvements.

Experience and skills required

• Requires 4–8 years of product management experience in banking, payments, fintech, digital channels, or merchant acquiring.
• Requires strong knowledge of merchant onboarding, KYC/KYB, AML screening, underwriting, risk assessment, and compliance.
• Requires experience scaling digital onboarding or customer acquisition journeys and working with workflow platforms, APIs, OCR, identity verification, and document processing.
• Requires analytical skills, funnel analytics, conversion optimization, Agile product management, backlog prioritization, and cross-functional delivery.
• Requires influence with senior stakeholders, customer-centricity, communication, stakeholder management, and execution skills.
• Experience across multiple markets and regulatory environments is preferred.

Performance measures

About Network International

Requirements

• 4–8 years of product management experience in banking, payments, fintech, digital channels, or merchant acquiring.
• Strong understanding of merchant onboarding, KYC/KYB, AML screening, underwriting, risk assessment, and compliance processes.
• Proven experience designing and scaling digital onboarding or customer acquisition journeys.
• Experience with workflow platforms, APIs, OCR solutions, digital identity verification, and document processing technologies.
• Strong analytical skills and experience with funnel analytics and conversion optimization.
• Expertise in Agile product management, backlog prioritization, and cross-functional delivery.
• Ability to influence senior stakeholders across Product, Technology, Operations, Risk, Compliance, and Commercial teams.
• Strong customer-centric mindset focused on reducing friction and optimizing experience.
• Experience working across multiple markets and regulatory environments.
• Excellent communication, stakeholder management, and execution skills.