Mgr Workforce Management
Full Job Posting
Qualifications
- Bachelor’s degree in business administration, health care administration, information systems, human resources, finance, operations management, or a related field required
- Five years of finance, human resources, information services, business, or related experience required
Responsibilities
- Job Duties & Responsibilities
- Provides leadership and oversight for workforce management application support, governance, optimization, and continuous improvement activities
- Serves as the functional owner for enterprise workforce management platforms, business processes, standards, and supporting technology solutions
- Establishes governance processes for reviewing, prioritizing, approving, and implementing system enhancements, configuration changes, and operational requests
- Leads workforce management strategy discussions with operational, clinical, human resources, payroll, finance, and executive stakeholders
- Evaluates emerging workforce management capabilities and recommends opportunities to improve efficiency, scheduling effectiveness, staffing practices, compliance, and user experience
- Oversees daily operational support for workforce management applications and related integrations
- Ensures timely resolution of incidents, service requests, enhancement requests, and production support issues
- Establishes service-delivery expectations, support processes, escalation pathways, performance metrics, and corrective action plans
- Coordinates support activities among internal teams, information systems, vendors, managed service providers, and implementation partners
- Develops governance structures and facilitates cross-functional committees and stakeholder forums
- Evaluates business and regulatory requirements, labor policies, scheduling standards, accrual policies, and workforce practices
- Identifies opportunities for process standardization, workflow optimization, automation, and operational improvement
- Leads planning, testing, validation, deployment, stabilization, and optimization activities for system upgrades, releases, enhancements, and implementations
- Develops communications, training, and change-management strategies that support adoption of workforce management capabilities
- Oversees workforce management reporting, metrics, and analytics to support workforce planning, productivity monitoring, staffing optimization, and data-driven decision-making
- Recruits, develops, coaches, and retains workforce management support staff
- Assigns priorities, manages workloads, conducts performance evaluations, and supports professional development, cross-training, and succession planning
About Texas Children's Careers
Non-profit pediatric and maternal health system.
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