Ambulatory Services Rep II
Full Job Posting
Qualifications
- High school diploma or GED required
- 2 years of customer service experience OR 2 years of clerical, medical office, or business experience in a healthcare environment required
Responsibilities
- Perform patient registration procedures, obtain and verify patient demographic data, and ensure all necessary patient forms are provided and completed
- Help orient patients to the virtual visit process and ensure the necessary technology is set up when applicable
- Communicate with patients, staff, and providers regarding patient arrivals, delays, clinic processes, and appointment changes
- Schedule and confirm appointments, coordinate referrals and rescheduling, and communicate the date, time, location, and required preparatory information to patients and families
- Verify insurance benefits, obtain authorizations, confirm receipt of insurance referrals, and use system work queues to follow up on pending precertification's and benefits
- Collect appropriate upfront fees, refer patients with inadequate funding to the financial counselor, and serve as a clinic and family resource regarding managed care questions
- Enter, batch, and reconcile charges daily, prepare deposits, and complete closing procedures according to departmental processes
- investigate rejected charges, collaborate with Business Services to resolve denied charges, and work with leadership to prevent future denials
- Welcome and interact with patients, families, and visitors in a professional, timely, age-appropriate, and culturally sensitive manner, ensure interpreter services are available, and implement customer service recovery measures when needed
- Provide basic office support, follow up on missing medical records, and assist healthcare providers with clinical data management and administrative duties
- Participate in performance improvement activities, maintain departmental statistical information and time and attendance records, and provide coverage as needed
- Support efficient patient throughput in exam rooms, investigate prolonged wait times, and participate in clinic huddles to plan optimal patient flow
- As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
About Texas Children's Careers
Non-profit pediatric and maternal health system.
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