Mgr-Sales I

Role summary

Candidate profile

• Either a two-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major and three years of related professional experience.
• Alternatively, a four-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major and one year of related professional experience.

Sales relationships and activities

• Coordinate sales efforts with off-property channels so they are complementary and not duplicative.
• Build customer relationships through sales calls, entertainment, familiarization trips, trade shows, and other activities that support future bookings.
• Develop community relationships and manage key internal and external stakeholders.
• Provide accurate, complete handovers to Event Management.
• Participate in sales calls to acquire new business or close business.
• Prepare proposals, write contracts, handle customer correspondence, and support booked business.

Market, revenue, and service

• Identify new business and achieve personal and location revenue goals.
• Assess competitors, economic trends, supply and demand, target customers, and service expectations to determine sales approaches.
• Close opportunities that best fit market conditions and location needs and offer suitable business solutions to customers.
• Support customer loyalty, grow account share, and deliver service excellence consistent with company standards.
• Interact with guests to obtain feedback on product quality and service levels and model positive guest relations.