AsstMgr-Training
Role Overview
Assists with employee and organizational development and helps ensure effective training supports business results.
Training covers product knowledge, company philosophy, customer service, and leadership skills.
Key Skills for This Role
Full Job Posting
Role summary
Assists with employee and organizational development and helps ensure effective training supports business results.
Training covers product knowledge, company philosophy, customer service, and leadership skills.
Training delivery
- Promote training programs and support ongoing employee learning about guest expectations and service excellence.
- Model hospitality and customer service; help employees identify behaviors that improve guest relations.
- Support training delivery, observe service behaviors, and provide feedback to employees or managers.
Program evaluation and development
- Monitor enrollment and attendance, assess participant progress, and address concerns.
- Partner with operational leaders to assess employee skills and review guest feedback to find improvement areas.
- Measure transfer of learning, use adult learning principles, and align programs with business indicators and brand values.
- Identify performance gaps and help managers develop, implement, adjust, and evaluate training.
Training budgets
- Assist with training budget development and management of expenses in line with HR and property financial goals.
- Use a P-card where appropriate to control and monitor departmental expenditures.
Education and experience
- Must be a certified trainer.
- Option one: a relevant two-year degree and one year of experience in human resources or a related professional area.
- Option two: a relevant four-year bachelor's degree; no work experience is required.
- Relevant majors include Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related field.
Workplace and schedule
- Full-time position at the Marriott property in Medina, Saudi Arabia; the posting states it is not remote.
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