Messaging Specialist-Intermediate

Preferred Qualifications

• Experience supporting mobile device management solutions, such as MaaS360 or similar platforms.
• Experience supporting email account administration, end-user messaging support, and issue resolution.
• Experience supporting Microsoft 365 Exchange Online (GCC) or other enterprise Microsoft messaging environments.
• Experience supporting mobile computing devices in a managed enterprise environment.
• Familiarity with ticketing systems, escalation procedures, and customer support processes.
• Experience supporting messaging migrations, platform updates, or mobile device initiatives.
• Familiarity with email archiving, records searches, or enterprise messaging compliance support.
• Relevant Microsoft, Exchange, mobile device management, or messaging certifications are preferred.
• Ability to obtain and maintain required government suitability or clearance, if applicable.

Knowledge, Skills and Abilities

• Ability to support technical documentation, reporting, and user support activities.
• Ability to support technical projects, implementation efforts, testing, and related documentation.
• Strong written and verbal communication skills.
• Knowledge of enterprise messaging support and email administration practices.
• Knowledge of Microsoft messaging environments and mobile device support concepts.
• Knowledge of mailbox administration, messaging troubleshooting, and user support processes.
• Skill in resolving messaging and mobile device issues in an enterprise environment.
• Skill in preparing user instructions, reports, and operational documentation.
• Ability to support multiple operational and project-based tasks.
• Ability to communicate effectively with users, technical staff, and management.
• Must have working knowledge of Microsoft office software applications (MSWord, Excel, Access, PowerPoint), and Outlook.
• Ability to travel
• Expert levels of interpersonal skills are sufficient to communicate effectively, convince, influence, advice, and respond to questions from leadership, including senior decision makers.
• Must have excellent written and oral communication skills.

How you’ll grow

Benefits

• At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
• Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Corporate citizenship

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