Merchandising Service Manager
Role Overview
The Merchandising Service Manager oversees store merchandising, projects, and servicing activities to support a clean, safe, accessible, and appealing customer experience.
The manager works with deployment, field, and store leaders to coordinate priorities, schedules, materials, staffing, and project updates.
Key Skills for This Role
Full Job Posting
Role overview
The Merchandising Service Manager oversees store merchandising, projects, and servicing activities to support a clean, safe, accessible, and appealing customer experience.
The manager works with deployment, field, and store leaders to coordinate priorities, schedules, materials, staffing, and project updates.
Merchandising and project execution
- Direct resets and bay servicing; confirm work follows specifications, planograms, merchandising standards, and safety requirements.
- Oversee stocking, facing, pack-down, pricing, signage, reorder stickers, and product information in assigned areas.
- Oversee stock rotation, moving beams and grids, product assembly and displays, buyback preparation, and staging of reset materials.
- Document reset completion, lead pre- and post-walks, complete assigned WIRE tasks, and share project updates and feedback.
- Identify and resolve merchandising, planogram, project, and store issues; communicate improvement opportunities and coordinate project materials.
Team leadership
- Assign and monitor associate work, manage resources, and reallocate work as needed.
- Onboard, train, coach, and support associate development, including Asset Protection and positional training.
- Manage associate performance and disciplinary actions with Human Resources, and conduct candidate interviews with field leadership.
- Advocate loss-prevention safety requirements and keep associates focused on assigned tasks.
Qualifications
- High school diploma or equivalent.
- Two years of customer service or retail experience in a fast-paced retail environment.
- One year of management experience as a team lead or leading others.
- One year of merchandising experience, including planograms and setting up and tearing down displays.
- Project management experience.
- Availability to work overnight and weekends as required.
- Power equipment experience and working knowledge of basic tools are preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at RONA
Merchandising Service Manager Full-Time (Salary)
Windsor, CAN
RONA seeks a Merchandising Service Manager to lead store merchandising projects and associates while maintaining safe, accurate, customer-ready displays. Candidates need retail or customer-service experience, merchandisi
Analyst, Supply Chain (Hybrid, Boucherville)
Boucherville, CAN
RONA is seeking a Supply Chain Analyst to optimize inventory management and support category planning. The role sets replenishment parameters, monitors performance, and coordinates with merchandising and other partners.
Department Manager
Cowansville, CAN
RONA seeks a Department Manager to supervise store work, support customer satisfaction, and contribute to store growth. The role oversees replenishment, merchandising, promotions, scheduling, recruiting, and team coachin
Project Manager - Dealer Services Quebec
Boucherville, CAN
RONA is seeking a project manager to coordinate transitions of corporate or new external stores into affiliate retail stores. Candidates should have retail project management experience, strong organization and communica
Department Manager - Customer Experience
Nanaimo, CAN
RONA is looking for a Department Manager to lead store staff and support an exceptional customer experience. The role includes resolving customer issues, managing replenishment and merchandising, coordinating schedules,
Director, Merchandising Optimization and Execution
Boucherville, CAN
RONA is seeking a director to strengthen merchandising planning, governance, and execution across its store network. The role leads PLR delivery, store bookings, readiness, process improvement, and cross-functional coord
Assistant Store Manager Specialty
Belleville, CAN
RONA is seeking an Assistant Store Manager to lead specialty departments and drive sales, customer service, and daily store execution. Candidates need retail associate leadership experience, direct sales-team management
Sales & Installation Manager
Gatineau, CAN
RONA is seeking a Sales & Installation Manager to help run a retail department, maintain customer satisfaction, and support store growth. The role supervises merchandising and replenishment, manages schedules and promoti
Merchandising Service Manager Full-Time (Salary)
Windsor, CAN
Analyst, Supply Chain (Hybrid, Boucherville)
Boucherville, CAN
Department Manager
Cowansville, CAN
Project Manager - Dealer Services Quebec
Boucherville, CAN
Department Manager - Customer Experience
Nanaimo, CAN
Director, Merchandising Optimization and Execution
Boucherville, CAN
Assistant Store Manager Specialty
Belleville, CAN
Sales & Installation Manager
Gatineau, CAN