MENTOR

An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our Independent Living Service Team (ILS).

The successful applicant will be part of our First Point of Contact Service, which is the Access Point for adults in Cardiff who require care and support in the community. The team comprises of range of professionals working collaboratively with citizens and their network to find solutions to meet their needs.

The ILS Mentor will deliver a wide range of training across the service area to ensure our teams are working collaboratively, adopting a strengths based ethos to the support they provide to the citizens of Cardiff.

The role will involve developing and implementing new and existing training materials, and identifying new training that would develop and improve current provision.

The ILS mentor will support staff following training, working closely with our Quality & Assurance team, to ensure standards are maintained, reporting mechanisms are accurately followed, and accreditation is achieved wherever possible.

You will provide participant feedback on their progress / development and utilise the wider ILS Service for participants to receive further support.

Previous experience of delivering training and mentoring.

You will have excellent communication skills with the ability to adapt to differing situations. You will have the ability to resolve disputes in a positive and constructive manner. You will work well in a team and be adaptable to cover new topics when required.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

This post is temporary until 31st July 2027.

The post will support staff in varying locations across Cardiff.

This post is subject to a Disclosure and Barring Service Enhanced check.

Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.

This vacancy is suitable for post share.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process of if you would like an informal conversation about this role prior to application, please contact Chelsey Braham - [email protected].

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:-

Application Guidance

Applying for jobs with us

Behavioural Competency Framework

Additional Information:-

Recruitment Pack

Employee Charter

Recruitment of Ex-Offenders

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