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Membership Director

RIKAS Hospitality Group
Dubai, UAE
fulltime
Director
Today
LeadershipStrategic PlanningBudgetingTeam ManagementPerformance ManagementProject Management
Free

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Overview

About the Company

RIKAS Hospitality Group is a Dubai-born collection of award-winning restaurants, cafés, beach clubs, and lifestyle destinations.

Renowned for its innovative concepts, exceptional service, and commitment to hospitality excellence, RIKAS creates memorable experiences across some of the region’s most celebrated dining venues.

With a growing portfolio and ambitious expansion plans, RIKAS offers exciting career opportunities for passionate hospitality professionals.

About The Role

We are seeking a dynamic and experienced

Membership Director

to lead the membership strategy for a new exclusive private members' club opening in DIFC.

This is a unique opportunity to shape one of Dubai's most prestigious communities by attracting exceptional members, delivering an outstanding member experience, and building a thriving network.

The Membership Director will oversee the full membership lifecycle, from acquisition and onboarding to engagement and retention, while working closely with senior leadership to ensure the club remains highly exclusive, commercially successful, and recognised as one of the region's premier private clubs.

Main Responsibilities

  • Develop and implement the club's membership strategy to attract and retain an exclusive member community.
  • Manage the full membership journey, from prospecting and onboarding to engagement and renewals.
  • Build strong relationships with members, VIP guests, corporate partners and prospective members.
  • Work closely with the Events and Marketing teams to deliver exclusive experiences and promote the club.
  • Monitor membership performance, revenue and retention, identifying opportunities for growth.
  • Recruit, lead and develop the Membership team, ensuring exceptional service standards.
  • Act as the main point of contact for members, ensuring a personalised and outstanding experience.
  • Collaborate with senior leadership to achieve commercial and membership objectives.

Qualifications

  • Bachelor's degree in Hospitality, Business, Marketing or a related field.
  • Minimum 8 years' experience in membership sales, luxury hospitality, private clubs, lifestyle brands or premium customer relationship management.
  • Proven experience managing high-value client relationships.
  • Strong commercial and negotiation skills.
  • Experience working with HNWIs and VIP clientele.
  • Excellent networking, communication and presentation skills.
  • Experience opening a luxury hospitality venue or private members' club is highly desirable.

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