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Member Service Representative (Part-Time) - Downey

Navy Federal Credit Union
Downey, USA
Part-time
Mid
Onsite
Discovered 5 days ago
Communication

Full Job Posting

Qualifications

  • Experience in building effective relationships through rapport, trust, diplomacy, and tact
  • Effective research, analytical, and problem-solving skills
  • Experience working independently and in a team environment
  • Experience maintaining composure in a high-production and changing environment
  • Experience navigating multiple systems efficiently and adapt to evolving technologies
  • Effective skill exercising sound judgment and make informed decisions
  • Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
  • Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

  • Working knowledge of deposit and loan products, services, and operational procedures
  • Experience in customer service, preferably in banking or a financial institution
  • Additional Information
  • Hours:
  • Available Monday - Saturday, hours based on business needs.
  • Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)
  • 9014 Firestone Boulevard Downey, California 90241
  • Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Location:

  • 9014 Firestone Boulevard Downey, California 90241
  • Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Responsibilities

  • Provide basic counseling on available products and services to meet member needs
  • Assist members with opening and maintaining deposit accounts, loans, and other financial products
  • Research and resolve basic account discrepancies and service requests
  • Identify opportunities to cross-service products and enhance member relationships through education
  • Understand and comply with all relevant federal and institutional regulations related to financial products and services
  • Support team members by sharing knowledge and best practices as experience grows
  • Ensure cash and other negotiable instruments are handled properly and securely
  • Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
  • Perform other duties as assigned

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