Member Experience Executive - Abu Dhabi
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About the Role
We’re a lean, agile, and impact-driven organisation. Our people are our core competitive advantage, and we’re a workplace where every team member can thrive and do their best. As a fitness and wellness company, we believe in energy, balance, purpose and values that guide and support our people every day.
Key Skills for This Role
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Overview
We’re a lean, agile, and impact-driven organisation.
Our people are our core competitive advantage, and we’re a workplace where every team member can thrive and do their best.
As a fitness and wellness company, we believe in energy, balance, purpose and values that guide and support our people every day.
We’re looking for a passionate
Member Experience Executive
to deliver exceptional customer experiences and help drive member retention at FitnGlam.
Key Responsibilities
- Welcome and assist members with professionalism and care
- Handle account queries, scheduling, and service requests promptly
- Build strong relationships through in‑club, phone, and email outreach
- Recommend programs, products, and services tailored to member needs
- Gather feedback to improve the member journey and elevate service culture
- Support retail shop operations and ensure club cleanliness standards
- Collaborate with fitness and membership teams to maximize engagement
- What we’re looking for:
- Strong customer service skills with a positive, professional attitude
- Ability to anticipate member needs and provide solutions
- Excellent communication and relationship‑building skills
- Knowledge of fitness programs and services is a plus
- If you’re excited to lead growth in the fitness industry and make an impact, apply now!
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