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Member Experience Associate - $21/hour + Commission

AAA Northern California, Nevada & Utah
Farmington, USA
Full-time
Junior · 2–4 years experience
Onsite
Discovered 4 days ago

Full Job Posting

KNOWLEDGE AND SKILLS

  • Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
  • Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
  • Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.
  • Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
  • Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
  • Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.
  • Education & Experience / Licenses & Certification
  • Minimum Qualifications
  • High School Diploma/GED
  • 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
  • Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
  • Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
  • Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Teamwork: Develop quality relationships with peers, leaders and internal partners.
  • Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
  • Bonding/fingerprinting and P&C licensing may be required depending on branch needs.
  • Preferred Qualifications
  • Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
  • Customer Service experience.
  • WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS
  • Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
  • Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
  • Must be available to work in different branch locations, and work on Saturdays.
  • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
  • Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.
  • Approximately 50-80 percent of time spent on the job involves a personal computer.
  • Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday’s. May travel by car, plane or other form of transportation to attend business meetings.
  • #LI-YV1

Qualifications

  • Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
  • Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
  • Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.
  • Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
  • Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
  • Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.
  • Education & Experience / Licenses & Certification
  • Minimum Qualifications
  • High School Diploma/GED
  • 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
  • Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
  • Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Teamwork: Develop quality relationships with peers, leaders and internal partners.
  • Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
  • Bonding/fingerprinting and P&C licensing may be required depending on branch needs.
  • Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
  • Customer Service experience.
  • WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS
  • Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
  • Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
  • Must be available to work in different branch locations, and work on Saturdays.
  • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
  • Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.
  • Approximately 50-80 percent of time spent on the job involves a personal computer.
  • Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday’s. May travel by car, plane or other form of transportation to attend business meetings.

Preferred Qualifications

  • Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
  • Preferred Qualifications
  • Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
  • Customer Service experience.
  • WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS
  • Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
  • Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
  • Must be available to work in different branch locations, and work on Saturdays.
  • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
  • Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.
  • Approximately 50-80 percent of time spent on the job involves a personal computer.
  • Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday’s. May travel by car, plane or other form of transportation to attend business meetings.

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