Medical Office Scheduler II

Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.

Collect all pertinent demographic information, insurance information, and medical information.

Utilizes scheduling tools and a referral system to schedule patient appointments.

Confirm patient is eligible with insurance plan at the time the appointment is scheduled.

Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.

Answer and resolve all incoming calls and requests in a timely and accurate manner.

Communicate with supervisor and/or leads about potential patient concerns.

Triage and relay necessary messages to appropriate staff members.

Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.

Ensure strict confidentiality of all health records and member information.

Meets HIPAA guidelines.

Other duties assigned