Medical Device Coordinator

Join Danone , a global leader in health-focused food and specialised nutrition

Play a critical role in supporting patients, carers, healthcare professionals, and hospitals across Australia and New Zealand

Coordinate the end-to-end lifecycle of medical devices that help improve patient care and outcomes

Danone is seeking a highly organised and customer-focused ANZ Medical Device Coordinator to join our Medical Device Operations team on a 12-month fixed term contract .

Reporting to the ANZ Medical Device Operations Manager , you will be responsible for coordinating the day-to-day operational management of Flocare feeding pumps and related stock across Australia and New Zealand. This includes supporting pump distribution, service coordination, retrievals, data integrity, asset traceability, customer enquiries, and operational reporting.

As a key member of the team, you will work closely with patients, carers, healthcare professionals, hospitals, service centres, distributors, and internal stakeholders to ensure a seamless customer experience while maintaining high standards of compliance, accuracy, and operational excellence.

Coordinate the allocation, distribution, movement, servicing, and retrieval of Flocare feeding pumps and related stock across ANZ

Maintain accurate pump, customer, account, service, and movement records within approved systems

Monitor stock visibility and support the effective management of medical device assets

Coordinate service and maintenance activities with local and global service centres

Respond professionally and empathetically to enquiries from patients, carers, healthcare professionals, hospitals, and internal stakeholders

Support routine troubleshooting enquiries and coordinate timely follow-up actions

Build positive working relationships with customers and stakeholders while delivering a high standard of service

Create and maintain loan agreements, supply documentation, service records, and retrieval documentation

Ensure all customer and device information is accurate, complete, and up to date

Support audit activities, reconcile discrepancies, and maintain traceable records

Prepare operational reports and support departmental record management

Register customer concerns and complaints in accordance with company procedures

Escalate quality, safety, privacy, and service-related risks appropriately

Maintain compliance with privacy, quality, regulatory, and company requirements

Contribute to process improvement initiatives and operational efficiency

You are a detail-oriented and proactive coordinator who thrives in a fast-paced environment. You enjoy working with a broad range of stakeholders and take pride in delivering excellent customer service while maintaining accurate operational records.

Experience in customer service, administration, healthcare, medical devices, supply chain, or a similar operational environment

Strong attention to detail and experience maintaining accurate records and documentation

Excellent written and verbal communication skills

The ability to manage multiple priorities and time-sensitive activities

Strong stakeholder management and customer service skills

Proficiency in Microsoft Office, particularly Excel

Experience with SAP, Salesforce, or similar systems (desirable)

Experience in a healthcare, patient-support, or medical device environment (desirable)

At Danone, purpose and performance go hand in hand. We are committed to creating an environment where our people feel empowered, supported, and inspired to do meaningful work while growing their careers.

A collaborative and supportive culture

Learning and development opportunities to support your career growth

Exposure to local, regional, and global stakeholders

An inclusive workplace where everyone can thrive

Health, life and salary continuance insurance benefits

A comprehensive employee benefits program designed to support your wellbeing and financial security

At Danone, our mission is to bring health through food to as many people as possible. Guided by our purpose of One Planet. One Health , we're proud to be a Certified B Corporation™ and a Great Place to Work®, creating positive impact for people, communities, and the planet while fostering a culture where our people can thrive.

We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace where everyone can thrive.