Medical Centre Telesales & Sales Agent

About This Role

We are looking for a dynamic and results-driven Telesales & Sales Agent to join our medical center team. The role involves handling both telephone-based sales (telesales) and in-person patient consultations (sales). You will be responsible for promoting the center’s medical services, booking appointments, building strong patient relationships, and achieving sales targets.

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Key Responsibilities:

• Make outbound telesales calls to potential and existing patients to promote services, packages, and promotions.
• Handle inbound calls, respond to patient inquiries, and provide accurate information about treatments and pricing.
• Conduct face-to-face consultations with walk-in patients to explain services and close sales.
• Schedule and confirm patient appointments, ensuring smooth coordination with medical staff.
• Maintain and update patient records in the CRM system.
• Meet and exceed individual and team sales targets (both telesales and in-clinic).
• Provide excellent customer service and follow-up to ensure patient satisfaction and retention.
• Collaborate with the marketing team on campaigns and promotions.

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Requirements:

• Proven experience in telesales, customer service, or direct sales (healthcare industry experience preferred).
• Strong communication, negotiation, and persuasion skills.
• Patient-focused, with the ability to explain medical services clearly and professionally.
• Comfortable working in a target-driven environment.
• Proficiency in CRM systems and Microsoft Office.
• Fluency in English is required (Arabic or other languages is an advantage).

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Job Type: Full-time

Language:

• Arabic (Required)

Work Location: In person