Medical Billing & Collections Generalist

At Rotech Healthcare Inc ., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Summary

We are seeking a dedicated Billing Collection Generalist for our Billing Center. In this position you are responsible for the completion of special projects as assigned by the Billing Center manager (BCM) or supervisor (BCS), working directly with them to ensure all projects are handled effectively and efficiently.

Pay starting at $15

Mon - Fri scheduled shift / flex hours between 7am - 5pm

Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

All manual re-billing audits are reviewed for accuracy and turned into supervisor for approval before posting, insures release of claim

Contacts payer, patient or location as appropriate

Documents all work done in iWorkQ via notes and patient notes in eIntake

Ensures good communication with locations and payers

Processes all adjustments within iWorkQ

Processes doctor and insurance changes in eIntake

Reports to BCC Supervisor any payer trends preventing payment

Resolves emails from BCC Supervisor/BCM within 48 hours

Reviews patient information in IMBS and eIntake to determine why the claim is unpaid

Reviews patient information in IMBS to determine if an adjustment is valid

Special Projects as assigned by the BCD with specific instructions as to how to complete and when to complete by

Works with BCC Supervisor and Team Lead on resolution of payer and patient issues

Performs other duties as assigned

Employment is contingent on

Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.

Drug screen ( when applicable for the position )

Compliance with healthcare facility credentialing process ( when applicable for the position )

Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

High school diploma or GED equivalent, required

Preferred Education and/or Experience

One to three years of related prior work experience in a team-oriented environment

Experience in medical field and administrative record management, preferred

Strong customer service background

Skills and Competencies

Effectively communicate in English; both oral and written

Interpret a variety of communications (verbal, non-verbal, written, listening and visual)

Maintain confidentiality, discretion and caution when handling sensitive information

Multi-task along with attention to detail

Self-motivation, organized, time-management and deductive problem solving skills

Work independently and as part of a team

Machines, Equipment and Technical Abilities

Email transmission and communication

Internet navigation and research

Microsoft applications; Outlook, Word and Excel

Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

Lifting may be required at times

Requires sitting, walking, standing, talking and listening

Requires close vision to small print on computer and/or tablet and paperwork

Benefits

Generous paid time off and paid holidays

Overtime pay for non-exempt positions (as applicable)

Commission for Account Executives

Bonus and incentive opportunities

Fixed and variable car reimbursement for Area Managers and Account Executives

Car, mileage, and telephone reimbursement (as applicable)

Employee discount and recognition programs

Employee Assistance Program (EAP)

401(k), HSA, and FSA/Dependent Care FSA

Medical, prescription, dental, and vision coverage

Life insurance, disability, accidental death, identity protection, and legal services

Meru Health mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings Solutions programs

Hepatitis B (HEPB) and TB vaccinations

Make the right move—submit your resume today . Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account .

All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.

Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.