MCQUEEN Senior Client Advisor (Fixed-Term)

We are looking for a Senior Client Advisor (5 Months Fixed-Term) for our store in Selfridges.

The McQueen Senior Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. Though your experience and expertise you will be a role model to the team and actively support the store management with activities as required.

Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage

Proactively seize all cross-selling opportunities, utilizing all product categories available in the store

Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty

Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products

Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store

Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours

Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management

Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company

Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives

Follow Company grooming, accordingly with AMQ standards and policies

Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

Assist Management in daily operations: floor management, stock operations, and opening / closing duties

Support the Managers in developing the team through mentoring and buddying activities

Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed