Marketplace Executive

Overview

Marketplace Operations

• Manage day-to-day operations across marketplaces (e.g., Amazon, Noon, Namshi, Trendyol, etc.).
• Ensure accurate product listings including pricing, descriptions, images, attributes, and categorisation.
• Coordinate with internal teams to ensure timely product launches and updates on marketplaces.
• Monitor marketplace SLAs, compliance requirements, and seller performance metrics.

Order & Fulfilment Management

• Track daily orders, fulfilment status, cancellations, and returns.
• Coordinate with warehouse, logistics, and store teams to ensure on-time dispatch and delivery.
• Resolve order-related issues, customer complaints, and marketplace escalations.

Sales & Performance Tracking

• Monitor sales performance, conversion rates, stock availability, and returns by marketplace.
• Prepare regular reports on sales, margins, discounts, and operational KPIs.
• Identify underperforming SKUs and recommend corrective actions.

Pricing, Promotions & Campaigns

• Support execution of marketplace promotions, deals, and campaigns in coordination with Buying, Planning, and Marketing teams.
• Ensure correct pricing, discounts, and offers are live as per approved plans.
• Monitor competitor pricing and marketplace trends.

Inventory Coordination

• Work closely with Planning and Supply Chain teams to ensure optimal stock availability.
• Track inventory ageing and slow-moving products on marketplaces.
• Support stock allocation and replenishment decisions for marketplace channels.

Cross-Functional Collaboration

• Coordinate with Merchandising, Buying, Finance, Customer Service, and Marketing teams to ensure smooth marketplace operations.
• Act as the point of contact for marketplace partners on operational matters.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, E-commerce, Retail Management, or a related field.
• Postgraduate qualification is an advantage but not mandatory.

Experience

• :
• 2–4 years of experience in e-commerce or marketplace operations within a retail environment.
• Advanced Excel skills and understanding of data analysis tools are advantageous.
• Strong understanding of online marketplace operations and metrics.
• High attention to detail with the ability to manage multiple SKUs and tasks.
• Data-driven mindset with good analytical and reporting skills.
• Strong coordination and follow-up skills across teams.
• Proficiency in MS Excel, familiarity with BI tools is a plus.
• Ability to work in a fast-paced retail environment with tight timelines.
• Commercial awareness and understanding of pricing and margins.
• Clear communication and problem-solving skills.