Marketing Executive, CRM and Ops, UAE
Role Overview
The CRM Executive joins Deliveroo's Central CRM team, which executes campaigns for the UAE and supports global strategic initiatives.
The team focuses on subscriber growth, engagement, customer retention and personalised experiences.
Key Skills for This Role
Full Job Posting
Role overview
The CRM Executive joins Deliveroo's Central CRM team, which executes campaigns for the UAE and supports global strategic initiatives.
The team focuses on subscriber growth, engagement, customer retention and personalised experiences.
Campaign delivery
- Own planning, execution, optimisation and reporting of bespoke UAE campaigns across email, push and other channels.
- Create and send email, push-notification and WhatsApp communications in a timely and effective manner.
- Identify and execute evergreen automations and triggers.
- Report campaign results to stakeholders and propose or manage changes as needed.
Data and coordination
- Pull, manipulate and interpret data for campaign targeting, segmentation and analysis.
- Coordinate proactively with stakeholders to manage workloads and deadlines.
- Manage multiple projects and prioritise across competing issues.
Candidate expectations
- Bachelor's degree in Marketing or Business is preferred, or strong relevant experience.
- 2–4 years of email application experience and experience with a CRM or campaign management platform.
- Experience building automated CRM programmes and using data visualisation tools and reporting.
- Strong problem-solving, analytical, communication and stakeholder management skills.
- High computer literacy and experience using AI tools.
- HTML, SQL or scripting familiarity is an additional qualification.
Team and company context
Deliveroo is part of DoorDash and works across a global team that may include DoorDash and Wolt colleagues.
Marketing teams support growth across a three-sided marketplace serving customers, riders and partners.
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