Marketing and Communications Manager (Parts and Services)

Company Overview

Job Summary

Marketing

• Develop weekly/monthly content plans in-line with MOPAR and Stellantis brand’s marketing strategy and markets’ activities
• Know-how transfer and support to General Distributors (GD) within the region and coordinate all Service & Parts marketing and communication activities in the region
• Prepare, survey and execute the marketing communication part of the target agreements with the GD ensuring compliance with guidelines and Stellantis marketing and communication plans
• Implement the regional and country specific marketing communication plans and activities in the region
• Development of marketing tools and material to support service and parts sales together with the advertisement agency, other departments from the Regional Center, HQ and the General Distributors
• Development of new sales channels and tools to e-commerce and digital marketing for service and parts sales together with the advertisement agency and inter-departments, HQ and the General Distributors
• Relationship Management with GD service & parts marketing team and Off-line & On-line agency partners
• Management, development & enhancement of the Stellantis websites & GD’s webpages in the region
• Support in planning and execution of the Quarterly Service & Parts Marketing meetings (SPM)
• Working closely and coordinating with Market Managers on ongoing support, regional and country specific marketing activity

Business Support

• Active role in service and parts business in the organization with target to maximize Service & Parts revenue opportunities and financial objectives
• Maintain and track budgets for regional and country specific campaigns (both offline and online media)
• Safeguarding supply and availability of marketing material at the General Distributors
• Managing and Monitoring PR / PO requests of marketing spending of aftersales team and GD’s
• Submit an action plan to the Head of SPM Marketing and Market Management before the implementation of any activity
• Providing and sharing KPI of performance following guidelines of the company

Market Research

• Collect, compile and analyze marketing and communication activities of main competitors
• Create weekly / monthly reports detailing competitor activities and advertisements in the region and best practices from HQ

New Model Launch

• Working closely with inter-department (sales and aftersales) and Coordinating on New Model Launch marketing activity for aftersales
• Support each vehicle launch team lead by project managing the launch process
• Work with the launch team captain to co-ordinate the activities of Service & Parts marketing and PR
• Development of marketing tools & material well on time; communication and co-ordination with inter-department and GD’s in regard to launch activities
• Competencies and Qualifications
• Strong organizational skills, Ability to multitask and prioritize workload, fast and responsive – working to strict deadlines
• Excellent oral, written, proven communication and interpersonal skills to all levels
• Resourceful, innovative thinker and ability to work on own initiative
• Team player – Maintain close working relationships with all other employees of the business to assist in the facilitation of projects
• Ability to listen, a willingness to learn and work with individuals at all levels
• Utmost discretion when dealing with all sensitive and confidential information
• Technical skills
• University Degree in Business Management/Sales & Marketing (Master’s Degree preferred)
• 5-7 years’ experience in automotive aftersales from automotive manufacturer or tier one supplier preferred
• Excellent knowledge of Microsoft Excel, PowerPoint and Word

• Language: English & Arabic

• Soft skills
• Excellent analytical and financial skills with the ability to use data to build a compelling business case.
• Strong decision-making skills with an eye for strategic enhancement of the business.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Strong communication and facilitation skills to understand and address issues across multiple disciplines
• Excellent project management skills and ability to handle multiple tasks and manage deadlines
• Strong business acumen and proven leadership abilities engaging with individuals at all levels and across various regions of the organization.
• Professional demeanor and behavior combined with a proactive and driven approach
• What we offer
• Joining Stellantis means gaining access to a wealth of opportunities and benefits, including:
• **Professional Development:**
• Opportunities for ongoing professional development and advancement, ensuring you're always at the forefront of industry trends and innovations.
• **Global Exposure:**
• Exposure to a global work environment, where you'll collaborate with colleagues from diverse backgrounds and cultures, broadening your horizons and expanding your network.
• **Inclusive Culture:**
• An inclusive and collaborative company culture, where every voice is valued and respected, fostering a sense of belonging and camaraderie among our team members.
• **Expert Mentorship:**
• Mentorship from industry experts who are dedicated to sharing their knowledge and guiding you on your career journey, providing invaluable insights and support along the way.
• Diversity engagement
• At Stellantis, we assess candidates based on qualifications, merit and business needs.
• We welcome applications from people of all gender identities, age, ethnicity, nationality, religion and disability.
• Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.