{bc}
Apply
greenhouse

Managing, Sustaining Engineering

ICON
Austin, USA
Mid · 5+ years experience
Onsite
Discovered 3 days ago
jira

Full Job Posting

Responsibilities

  • Team Leadership Manage a team of ~6 sustaining engineers, setting priorities, assigning work, and reviewing output against objectives set with the VP of Vulcan Engineering. Coach engineers through moderately complex field issues and provide technical direction on root cause analysis, corrective actions, and design changes. Plan headcount, hiring, and skill development for the team and determine the resources needed to meet schedules and goals.
  • Field Issue Resolution and Reliability Own the intake, triage, and closure of field issues on deployed systems, including escalation paths to design engineering when a change to the released product is required. Build and maintain the systems used to track and analyze field equipment performance, and use that data to prioritize reliability improvements. Lead test planning and validation for product enhancements and sustaining changes before release to the field and manufacturing.
  • Work Instructions and Process Partner with program management and manufacturing to create and revise work instructions for new and existing products, ensuring they are accurate, current, and usable by the people performing the work. Establish and document the procedures the Sustaining team follows for change control, issue tracking, and release of updates, and recommend changes to engineering policies where current practice falls short. Identify and implement automation opportunities in field and internal engineering workflows, from tooling and data capture to repetitive manual processes.
  • Planning and Budget Execute the Sustaining Engineering budget, tracking spend against plan and flagging variances to the VP. Contribute to Vulcan Engineering planning cycles with input on team capacity, reliability priorities, and resource needs.
  • Minimum Qualifications Bachelor's degree in Mechanical Engineering or a related field, or equivalent experience. 5+ years of engineering experience with hardware systems in production or field use, including prior supervisory or people management experience. Experience leading engineers through root cause analysis and corrective action on fielded or manufactured products. Demonstrated ability to define and run team procedures, work plans, and schedules within an established engineering organization. Strong analytical and problem-solving skills with attention to detail. Clear verbal and written communication with technical and non-technical stakeholders. Ability to operate in a fast-paced environment with evolving priorities.
  • Preferred Skills and Experience Experience with robotics, automation, or other complex electromechanical systems. Start-up or small-company experience where the process had to be built rather than inherited. Familiarity with Jira or similar issue-tracking tools and with administering cloud-based collaboration tools. Knowledge of basic networking principles.
  • ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.
  • Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).
  • Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.
  • As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.
  • Internet Applicant Employment Notices
  • Team Leadership
  • Manage a team of ~6 sustaining engineers, setting priorities, assigning work, and reviewing output against objectives set with the VP of Vulcan Engineering.
  • Coach engineers through moderately complex field issues and provide technical direction on root cause analysis, corrective actions, and design changes.
  • Plan headcount, hiring, and skill development for the team and determine the resources needed to meet schedules and goals.
  • Field Issue Resolution and Reliability
  • Own the intake, triage, and closure of field issues on deployed systems, including escalation paths to design engineering when a change to the released product is required.
  • Build and maintain the systems used to track and analyze field equipment performance, and use that data to prioritize reliability improvements.
  • Lead test planning and validation for product enhancements and sustaining changes before release to the field and manufacturing.
  • Work Instructions and Process
  • Partner with program management and manufacturing to create and revise work instructions for new and existing products, ensuring they are accurate, current, and usable by the people performing the work.
  • Establish and document the procedures the Sustaining team follows for change control, issue tracking, and release of updates, and recommend changes to engineering policies where current practice falls short.
  • Identify and implement automation opportunities in field and internal engineering workflows, from tooling and data capture to repetitive manual processes.
  • Planning and Budget
  • Execute the Sustaining Engineering budget, tracking spend against plan and flagging variances to the VP.
  • Contribute to Vulcan Engineering planning cycles with input on team capacity, reliability priorities, and resource needs.

Qualifications

  • Bachelor's degree in Mechanical Engineering or a related field, or equivalent experience.
  • 5+ years of engineering experience with hardware systems in production or field use, including prior supervisory or people management experience.
  • Experience leading engineers through root cause analysis and corrective action on fielded or manufactured products.
  • Demonstrated ability to define and run team procedures, work plans, and schedules within an established engineering organization.
  • Strong analytical and problem-solving skills with attention to detail.
  • Clear verbal and written communication with technical and non-technical stakeholders.
  • Ability to operate in a fast-paced environment with evolving priorities.

Preferred Qualifications

  • Experience with robotics, automation, or other complex electromechanical systems.
  • Start-up or small-company experience where the process had to be built rather than inherited.
  • Familiarity with Jira or similar issue-tracking tools and with administering cloud-based collaboration tools.
  • Knowledge of basic networking principles.
  • ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.
  • Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).
  • Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.
  • As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.
  • Internet Applicant Employment Notices

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at ICON

Vice President, Construction

Austin, USA

Discovered Today

Sr. Mechanical Engineer I, Off-Planet Systems

Austin, USA

Discovered Today

Manager, Payroll Operations

Austin, USA

Discovered Today

Sr. Associate Business Development Director I

, USA

Discovered 2 days agoFull-time

Creative Graphic Designer

Abu Dhabi, UAE

Discovered 3 days agoFull-time

Staff Structural Engineer, Building Product Development

Austin, USA

Discovered 3 days ago

Senior Operations Manager I, ICON Prime

Austin, USA

Discovered 3 days agoFull-time

Manufacturing Engineer

Austin, USA

Discovered 3 days ago