Manager, Veeva CRM Platform - US-Remote-Based

Required Experience

• A minimum of 8 years of experience in CRM, commercial platforms, or commercial technology within the pharmaceutical, biotechnology, life sciences, or healthcare industry. 12 years or more preferred.
• 5+ years of hands-on experience with Veeva CRM or Veeva Vault CRM, including Veeva Llign, Network, Open Data, Engage, and Approved Email.
• Leading CRM implementations, platform administration, or managed services.
• Working with Commercial Operations, Sales Operations, or Medical Affairs organizations.
• Partnering with business stakeholders, technology teams, and external vendors.
• Supporting multiple pharmaceutical clients in a consulting, CRO, CSO, or client services environment.
• Building reusable implementation methodologies, playbooks, and service accelerators.
• Excellent written and verbal communication skills.
• Effective with executive-level and client-facing engagement.
• Strong client relationship management skills.
• Ability to translate business needs into practical, scalable technology solutions.
• Must be able to work within U.S. time zones, US Eastern and Central time zone residents preferred
• Direct engagement with internal business partners, clients, and vendors is required.
• Certifications
• Required
• Veeva Vault CRM Administrator certification.
• Preferred
• Vault AI and X-Pages certification or relevant experience.
• Veeva Align certification or relevant experience.
• Microsoft Certified: Power BI Data Analyst Associate.
• Microsoft AI Fundamentals.

About Us

Preferred Qualifications

• A minimum of 8 years of experience in CRM, commercial platforms, or commercial technology within the pharmaceutical, biotechnology, life sciences, or healthcare industry. 12 years or more preferred.
• Must be able to work within U.S. time zones, US Eastern and Central time zone residents preferred
• Preferred