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Manager - Training Services

MathWorks
Cambridge, GBR
Full-time
Senior · 7+ years experience
Hybrid
Discovered Today
MATLABSimulink

Full Job Posting

Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

The role of the Training Manager is to grow the training business in UK, manage the Training Engineers, align local business needs with worldwide training organization priorities, and support training delivery. Based on the experience, the role can start as a Senior Team Lead with a growth potential to becoming a manager.

The position is located in Cambridge UK and will manage a team of Training Engineers located in UK.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

  • The Training Manager responsibilities will include training opportunity management, resource management, local training operations management and training delivery. Specific responsibilities include identifying training opportunities by closely working with sales and management team, prioritizing and servicing these training opportunities, ensuring high quality of service and achieving training revenue goals. Training Engineer management is an important aspect of the job and will entail time, utilization and competency management. Responsibilities will also include hiring and maintaining appropriate training engineer staffing to support the growing business, aligning business priorities with training engineer personal goals and supporting the Training Engineers and the operational teams by resolving operational hurdles.
  • Management Responsibilities:
  • Lead a team of Training Engineers.
  • Set individual goals, develop plans, and oversee their execution.
  • Coach team on technical and business skills. Provide opportunities for growth.
  • Work closely with Sales, Application Engineers, and peer managers
  • Other routine management responsibilities (hiring, annual reviews, merit, etc.)
  • Individual Contributor Responsibilities:
  • Deliver customer trainings.
  • Execute customer engagements (e.g., deliver positioning training presentations, participate in meetings).
  • Build trusted relationships with Sales teams and customers.
  • Identify strategic customers and work with account teams to formulate plans to engage with the customer.
  • Effectively use the selling training tools with customers.

Minimum Qualifications

  • A bachelor's degree and 7 years of professional work experience (or equivalent experience) is required. 2 years management experience is required.

Additional Qualifications

  • MS, or PhD in engineering, computer science, mathematics, sciences or related field.
  • Customer facing experience.
  • Experience in MATLAB and Simulink is a plus
  • Formal presentation or training delivery skill
  • Passion for Teaching

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