Manager, Total Rewards & HR Shared Services

What You'll Do

Who You Are

• Lead and support enterprise HR initiatives, policy implementations, and transformation projects that improve operational effectiveness and employee experience.
• Serve as the escalation point for complex employee relations and operational matters, partnering with Legal, HR Business Partners, and global stakeholders as required.
• Lead the resolution of complex employee relations cases, including disciplinary actions, performance management, grievances, workplace investigations, and policy interpretation, partnering with Legal and global HR as required.
• Support organizational change initiatives, restructures, workforce transitions, and business transformations by managing employee-related risks and ensuring a positive employee experience
• Lead, coach, and develop a high-performing HR Shared Services and Total Rewards team.
• Provide strategic guidance to managers and HR Business Partners on Compensations and benefits, Statutory and employee relations matters, ensuring fair, consistent, and legally compliant outcomes.

Responsibilities

• Lead the design, implementation, and governance of benefit programs for the India employee population, ensuring market competitiveness and alignment with global reward philosophy.
• Oversee benefits strategy, vendor management, policy design, and annual renewals while driving employee awareness and utilization of benefit programs.
• Manage annual and mid-year compensation review cycles, including promotions, bonuses, and market adjustments in partnership with business leaders HRBPs and finance.
• Participate in compensation benchmarking and market analysis to support hiring, retention, and internal equity decisions.
• Partner with Talent Acquisition and HR Business Partners to provide compensation recommendations for new hires, promotions, transfers, short term assignments and organizational changes.
• Ensure compliance with applicable statutory, tax, and regulatory requirements related to compensation and employee benefits.
• Lead end-to-end HR operations including onboarding, offboarding, employee lifecycle management, payroll governance, HR documentation, and compliance with local labour regulations.
• Drive continuous improvement of HR processes and service delivery by establishing service standards, SLAs, and operational metrics.
• Develop and maintain HR policies, SOPs, governance frameworks, and process
• documentation to ensure consistency and compliance.
• Optimize HR technology platforms and workflows to improve efficiency, data quality, and employee experience.
• Ensure integrity of HR data across systems.
• Monitor and analyse key HR metrics including headcount, attrition, hiring, compensation, span of control, and employee experience to support business decision-making.
• Partner with global HR COEs on HRIS enhancements, process standardization, automation, and continuous improvement initiatives.
• Support workforce planning, budgeting, and organizational changes through robust people analytics and reporting.