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Manager

Visa
Toronto, CAN
Full-time
Manager · 3+ years experience
Onsite
Discovered Today

Full Job Posting

Qualifications

  • Basic Qualifications:
  • 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 0 years of work experience with a PhD.
  • Experience analyzing data and translating findings into actionable business recommendations.
  • Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
  • Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
  • Experience in communicating complex technical terms and/or processes in business language tailored to client.
  • Experience in building client relationships and creating trust-based relations.
  • Experience in success planning and building measurable action plans to help clients achieve their business goals.
  • Experience in client engagement and communicating clearly and effectively with clients.
  • Experience in prioritizing and multi-tasking under deadlines.
  • Experience in monitoring client health and liaising with specialist teams as needed.
  • Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).
  • Preferred Qualifications:
  • 6 or more years of work experience with a bachelor's degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
  • Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
  • Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
  • Experience in proactiveness by thinking ahead and taking action.
  • Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
  • Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
  • Visa is an EEO Employer
  • Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
  • Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Preferred Qualifications

  • 6 or more years of work experience with a bachelor's degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
  • Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
  • Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
  • Experience in proactiveness by thinking ahead and taking action.
  • Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
  • Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
  • Visa is an EEO Employer
  • Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
  • Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Responsibilities

  • Lead implementation and adoption of Visa products, coordinating Client and Visa teams to accelerate time to value.
  • Understand client goals and success metrics and proactively monitor product adoption, performance, and overall client health.
  • Build trusted client relationships and execute Client Success Plans in alignment with the Account Team.
  • Orchestrate cross-functional Visa teams to resolve complex issues, optimize client performance, and support major escalations when needed.
  • Drive client readiness and engagement through operational reviews, education, training, self-service tools, and communication of key Visa changes.
  • Identify opportunities to improve client outcomes by leveraging Visa solutions, industry knowledge, and insights into client pain points.
  • Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

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