Senior Manager
Role Overview
The Sr.
Consultant Specialist, Client Success Manager is a client‐facing individual contributor role, acting as a subject‐matter expert across client operations, execution, and performance optimization for Sponsor Bank clients and their fintech ecosystems.
This role supports complex payments environments, enabling new capabilities, driving product adoption, and optimizing client performance across multi‐party sponsorship models.
The Sr.
Consultant brings strong technical and operational expertise and works closely with cross‐functional Visa teams to ensure executional excellence and measurable client outcomes.
The role partners closely with Account Teams across Client Services, Sales, Product, Operations, and Risk to drive Client Success outcomes aligned with Visa’s strategic priorities.
In addition, the role contributes to shaping scalable support and implementation approaches that improve client experience and operational efficiency across the Sponsor Bank segment.
This role serves as a functional specialist, located in Toronto - CA and reporting to to the NA Sponsor Banks Segment Director.
Full Job Posting
Qualifications
- Basic Qualifications
- 8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
- Experience analyzing data and translating findings into actionable business recommendations.
- Experience in communicating complex technical terms and/or processes in business language tailored to client.
- Experience in achieving results as part of an effective team across countries and time zones.
- Experience in effectively prioritizing and multi-tasking under deadlines.
- Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans.
- Experience in payment industry trends, threats, competitors, and regulatory environments.
- Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
- Experience in building client relationships, becoming customer centric, success planning, client engagement, proactiveness, and critical thinking.
- Preferred Qualifications
- 9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Experience in building credibility and creating trust-based relations; partnering with clients to build their business.
- Experience in listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
- Experience in building measurable action plans to help clients achieve their business goals and realize value from their products/solutions.
- Experience in communicating clearly and effectively with clients.
- Experience in thinking ahead and taking action.
- Experience in taking ownership over problems and finding creative solutions to complex problems.
- Visa is an EEO Employer
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
- Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Preferred Qualifications
- 9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Experience in building credibility and creating trust-based relations; partnering with clients to build their business.
- Experience in listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
- Experience in building measurable action plans to help clients achieve their business goals and realize value from their products/solutions.
- Experience in communicating clearly and effectively with clients.
- Experience in thinking ahead and taking action.
- Experience in taking ownership over problems and finding creative solutions to complex problems.
- Visa is an EEO Employer
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
- Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Responsibilities
- Lead and coordinate implementation of Visa products and capabilities, accelerating client readiness, adoption, and time‐to‐value
- Serve as a senior operational and technical advisor for Sponsor Banks and their fintech portfolios
- Partner closely with Account Teams to align on client strategy, execution priorities, and Client Success Plans
- Drive adoption of card programs, acceptance capabilities, value‐added services, and Visa self‐service tools
- Monitor client health and operational performance to proactively identify risks and optimization opportunities
- Provide subject‐matter expertise across end‐to‐end payment flows, including issuing, acquiring/acceptance, tokenization, and authorization
- Support structured operational and performance reviews with clients and internal stakeholders
- Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
About Visa
Visa is a global payments technology company that connects consumers, businesses, banks, and governments in over 200 countries through its electronic payment network, VisaNet.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Visa
Director, Government Sales Executive, UAE
Dubai, UAE
Visa seeks a director to grow its Government Solutions business across the UAE by developing public-sector relationships, commercial opportunities, and partnerships. Candidates need 10+ years in public-sector sales or bu
Director, People Business Partner
San Francisco, USA
Staff SW Engineer
Austin, USA
Sr. Director
New York City, USA
Senior Manager Risk
Ashburn, USA
Strategy & Commercial Internship
, GBR
Sr. M&A Manager
New York City, USA
Director, Europe Sales Planning
, GBR
Director, Government Sales Executive, UAE
Dubai, UAE