Manager, Technical Consulting

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform . Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience. We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We’re growing our Customer department and looking for a Manager, Technical Consulting to lead our North American Technical Consulting team. The team partners with customers on the technical foundations of a successful rollout during onboarding and growth. That covers identity and access management, user provisioning, domain and email setup, and integrations. These foundations also determine how well customers can use Staffbase’s AI capabilities, because AI is only as good as the data, permissions, and connected systems behind it.

This is a people leadership role that needs real hands-on technical depth. Most of your time goes to leading the team, with roughly 20% hands-on. You'll guide solution design and troubleshoot complex identity, provisioning, email, and API issues alongside the team.

What you’ll be doing

Lead and develop the Technical Consultants in North America, including hiring, coaching, performance management, and career development

Set and uphold a clear standard for ownership and proactive communication between customer calls, and coach consultants to it

Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets

Own technical delivery quality for NA onboarding and paid technical services

Own the escalation path for high-complexity issues, step in on the hardest cases, and build principal-level consultants' ability to resolve them, with structured troubleshooting, clear customer communication, and durable fixes

Partner cross-functionally on complex escalations using root cause analysis and prevention, and ensure a clear handoff from technical onboarding to Customer Success

Standardize repeatable approaches, playbooks, and templates for common technical workflows, including: SSO and access management using SAML 2.0 and OIDC, including certificate management, claims and attribute mapping, and MFA considerations User provisioning using SCIM 2.0, including source of truth alignment, group mapping, deprovisioning behaviors, and troubleshooting sync issues Email and domain setup, including DNS and authentication fundamentals such as SPF, DKIM, DMARC, and domain verification Integrations using REST APIs, including authentication patterns, error handling, and monitoring Mobile app distribution, including store submissions, private distribution options, and review timelines

SSO and access management using SAML 2.0 and OIDC, including certificate management, claims and attribute mapping, and MFA considerations

User provisioning using SCIM 2.0, including source of truth alignment, group mapping, deprovisioning behaviors, and troubleshooting sync issues

Email and domain setup, including DNS and authentication fundamentals such as SPF, DKIM, DMARC, and domain verification

Integrations using REST APIs, including authentication patterns, error handling, and monitoring

Mobile app distribution, including store submissions, private distribution options, and review timelines

Help customers get their data, permissions, and integrations ready for Staffbase’s AI-powered capabilities

Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines

Collaborate with Product, Engineering, and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness

Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin while partnering with Onboarding and Professional Services leadership.

Build clarity and consistency in how technical services delivered and measured across onboarding and growth engagements

Contribute to the global consulting framework through close collaboration with teams Globally

What you need to be successful

5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role in B2B SaaS, including enterprise customers

2+ years as a people manager of technical team members, including hiring, performance management, and promotions.

Hands-on experience designing, implementing, and troubleshooting identity and provisioning solutions, including: SAML 2.0 and or OIDC At least one major IdP such as Entra ID, Okta, Ping, or ADFS SCIM provisioning and directory or group mapping patterns

SAML 2.0 and or OIDC

At least one major IdP such as Entra ID, Okta, Ping, or ADFS

SCIM provisioning and directory or group mapping patterns

Strong fundamentals in email and domain configuration (SPF, DKIM, DMARC, and DNS)

Experience with integrations using REST APIs and/or webhooks, including API authentication patterns such as OAuth2 or token-based authentication

Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows

Practical fluency with AI tools in your own work, and curiosity about how AI changes technical delivery