Manager – Strategic Accounts Management – Commercial Lines

Job Purpose

Key Responsibilities & Accountabilities

• Support the SVP SAM and participate in the development of Company's Strategic Policies and Objectives in line with the vision, mission and business objectives of the company and changing market dynamics.
• Design and execute new Business, cross-sell and upsell campaigns to maximize revenue generation opportunities
• Foster a positive working relationship with assigned accounts.
• Represent the clients’ needs and be their voice in all internal process improvement-related initiatives.
• Act as a consultant to clients to ensure a well-thought out and high functioning program that delivers a solid ROI to the client and the company.
• Resolve client issues, propose solutions; and escalate to the appropriate person to the point of resolution.
• Document, monitor, and audit records of customer interactions and issues, complaints, comments, and all associated internal actions taken and/or information provided.
• Collaborate with other departments to ensure 100% customer satisfaction experience from services delivered to customer;
• The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Underwriting Activities

• Review submissions and tenders
• Provide Underwriting support to Operations / Claims / Business Development departments.
• Communication with clients for any query on underwriting.
• Gather market intelligence regarding competition activity and new trends.
• Conduct claims analysis as and when requested.
• Retention of renewals
• Policies, Processes and procedures:
• Ensures the implementation of the policies, processes, procedures, controls and guidelines for the Strategic Account Management Department reporting to him so that all relevant procedural/ legislative requirements are fulfilled in accordance with global best practices within the insurance sector while delivering a quality, cost-effective service to customers.

QUALIFICATIONS, RELEVANT CERTIFICATIONS & EXPERIENCE

• Bachelor’s Degree in relevant field
• Preferred Professional certifications: Associate or Diploma in Charted Insurance Institute (Dip CII or ACII), Associate in Insurance Services (AIS), Associate in Commercial Underwriting (AU), Fellow Insurance Institute of India (FIII)
• 10 to 15 to years of relevant experience.
• Full Professional Proficiency in English and

Arabic