oracle
Manager-Software Engineering - The AI Platform Organization
American Express
Phoenix, USA
Full-time
Manager · 5+ years experience
Hybrid
Discovered 4 days ago
Full Job Posting
Qualifications
- Bachelor's degree in computer science, computer engineering, or other technical subject area, or equivalent work experience, is preferred
- 5+ years of hands-on engineering experience across complex systems and platforms, with a proven track record of delivering scalable and high-impact solutions
- Deep understanding of software and infrastructure design principles with a demonstrated track record of increasing responsibility
- Demonstrated experience in working with cross-functional, geographically dispersed teams on complex projects.
- Experience using Agile, Scrum, or other rapid application development team concepts to deliver technology solutions on that meet customer expectations for timeliness and quality
- Knowledge and experience using Agile management tools such as Jira, Rally or similar platforms
- Excellent oral and written interpersonal abilities; Ability to optimally communicate across third parties and technical and business teams
- Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
- Ability to enable business capabilities through innovation
- Proven willingness to learn new technologies.
- Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
Responsibilities
- Lead the engineering enablement, implementation, administration, and continuous optimization of enterprise AI SaaS platforms, ensuring secure, scalable, and reliable solutions aligned with organizational objectives.
- Own platform administration and configuration, including workspace and project management, user provisioning, role-based access controls, authentication, API credentials, usage limits, and lifecycle management.
- Partner with application engineering, infrastructure, cybersecurity, and architecture teams to design, integrate, and operationalize AI platform capabilities within enterprise applications and workflows.
- Establish and maintain platform operational controls, including monitoring, observability, usage analytics, performance optimization, incident management, and cost governance.
- Drive technical onboarding and platform enablement for internal teams, facilitating API access, integration support, environment configuration, and adoption of engineering best practices.
- Collaborate with security, risk, compliance, and governance stakeholders to implement enterprise standards for identity management, data protection, access controls, and responsible AI usage.
- Lead platform enhancements, configuration changes, release coordination, testing, and production readiness activities to ensure operational stability and seamless adoption of new capabilities.
- Partner with program and engineering teams to track platform deliverables, technical milestones, dependencies, and operational risks, proactively resolving impediments and communicating progress.
- Evaluate emerging AI models, platform capabilities, and engineering practices to identify opportunities for automation, innovation, operational efficiency, and enhanced developer experience.
- Demonstrate technical leadership, structured problem-solving, adaptability, and a bias for action while navigating complex and rapidly evolving AI technologies.
- Where applicable, mentor Technology Delivery and Engineering colleagues, fostering technical excellence, knowledge sharing, continuous learning, and an inclusive team environment.
Preferred Qualifications
- Bachelor's degree in computer science, computer engineering, or other technical subject area, or equivalent work experience, is preferred
About American Express
Banking76800 employeesFounded 1850
Global financial services company offering payment and travel products.
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