successfactors
Manager - Software
Firstsource
Chennai, IND
Manager · 5+ years experience
Onsite
Discovered 2 weeks ago
Full Job Posting
Required Qualifications
- 10+ years in business analysis and product management 5+ years in people management or team leadership Deep knowledge of US healthcare workflows, claims, eligibility, non-claims, Digital intake, compliance requirements (HIPAA, CMS regulations), and industry pain points Proven track record leading product delivery and/or project implementations in healthcare Strong analytical and problem-solving skills; ability to translate business needs into actionable solutions Excellent communication and presentation skills; ability to engage C-suite and technical stakeholders Experience with project management methodologies (Agile, Waterfall, or Hybrid) AI/Tech/API Related : Understanding of Intelligent Automation/RPA impact on healthcare processes and how to document automation opportunities Ability to identify and document requirements for AI-powered features Knowledge of data quality requirements and implications for AI/ML models Understanding how to gather requirements from stakeholders for intelligent automation projects Familiarity with AI-driven change management—communicating automation and AI adoption to end-users Awareness of Operations Intelligence and how to translate business problems into data-driven insights Understanding workflows that can benefit from intelligent automation (claims processing, eligibility verification, etc.) Ability to work with data teams to define features and requirements for AI-powered solutions Preferred Qualifications Healthcare domain expertise (clinical, Digital intake, claims, member services) Familiarity with healthcare IT systems (EHR, claim platforms, payer systems) Experience working with BPO/managed services models PMP, CSPM, or advanced certification in project/product management ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Preferred Qualifications
- 10+ years in business analysis and product management 5+ years in people management or team leadership Deep knowledge of US healthcare workflows, claims, eligibility, non-claims, Digital intake, compliance requirements (HIPAA, CMS regulations), and industry pain points Proven track record leading product delivery and/or project implementations in healthcare Strong analytical and problem-solving skills; ability to translate business needs into actionable solutions Excellent communication and presentation skills; ability to engage C-suite and technical stakeholders Experience with project management methodologies (Agile, Waterfall, or Hybrid) AI/Tech/API Related : Understanding of Intelligent Automation/RPA impact on healthcare processes and how to document automation opportunities Ability to identify and document requirements for AI-powered features Knowledge of data quality requirements and implications for AI/ML models Understanding how to gather requirements from stakeholders for intelligent automation projects Familiarity with AI-driven change management—communicating automation and AI adoption to end-users Awareness of Operations Intelligence and how to translate business problems into data-driven insights Understanding workflows that can benefit from intelligent automation (claims processing, eligibility verification, etc.) Ability to work with data teams to define features and requirements for AI-powered solutions Preferred Qualifications Healthcare domain expertise (clinical, Digital intake, claims, member services) Familiarity with healthcare IT systems (EHR, claim platforms, payer systems) Experience working with BPO/managed services models PMP, CSPM, or advanced certification in project/product management ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
About Firstsource
BPO & Outsourcing36689 employeesFounded 2001
Provides business process management services for healthcare and financial sectors.
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