Manager, SME Product & Partnership Management

Title and Summary

Manager, SME Product & Partnership management role will support the Head of SME Product Development EEMEA, to lead the development & management of SME solutions and partnerships in EEMEA .

These solutions and partnerships will support Issuers and acquirers as well as the end SME user.

They may also support additional distribution partners like the governments, fintechs, and digital players.

This cross-functional position will be interfacing with global product, regional sales teams, account management, business development, and external partners to ensure Mastercard maintains and grows its leadership in the SME segment.

This role will work with the SME EEMEA Head, Global SME product team, Regional Commercialization Leads, regional delivery and account teams to develop Africa SME strategy, solutions and go to market plans to win more business and grow programs with our customers.

Design and execute a strategic partnership roadmap to enhance differentiation (with fintechs, ISVs, platforms, ecosystem players, etc.)

Elevate partnerships beyond distribution to include co-creation and innovation, driving competitive advantage

Guide and manage partner onboarding and commercialization pipeline

Product development

Support the segment and collaborate with regional management and specific issuers, acquirers & partners to develop customized programs for small businesses

Provide input into global SME product management activities

Complete opportunity assessments including business cases on new ideas and concepts.

Product management

Support the tracking and delivery of portfolio results as well as the results of new product/product enhancements to determine effectiveness and refine strategy development.

Ensure product suite is continually updated to exceed cardholder and issuer expectations, industry standards, and competitive pressures.

Support ownership of competitive assessments to feed into global product/product architect organization related to drive product development needs or bundled solutions

Manage performance of existing products and issuer implementations.

Continuously assess and optimize product economics to support issuance of right products for the right segments

Support Commercialization and Account teams with customer facing small business expertise and support related to small business portfolio business development with banks and non-traditional partners

Work with Commercialization and Account teams to develop solutions to support customer segment needs and differentiate product offering

Solid experience in the payment/technology industry in product management.

Deep understanding of the SME ecosystem, including financial institutions, fintechs, ISVs, PayFacs, and platform players.

Understanding of card issuing and payments technologies.

Proven track record in bringing ideas from creation to execution.

Strong written and verbal communication skills, ability to present to customers and at conferences

Strong business acumen

Proven track record in GTM strategy and partnership development

Understanding of competitive offerings and industry trends in the markets.