Manager, Service Delivery

About the Role

Key Responsibilities

• Lead and develop a team of Project Managers delivering customer-facing telecommunications projects
• Own service delivery performance, including SLAs, KPIs, quality, and customer satisfaction
• Coordinate internal and external resources to meet project milestones and business objectives
• Proactively identify, escalate, and resolve delivery risks and issues
• Drive continuous improvement across processes, tools, and team capability
• Maintain strong relationships with internal stakeholders and enterprise customers
• Essential Experience
• 3–5 years of telecommunications experience, including 1+ year managing direct reports
• Project management experience delivering network, Ethernet, or managed services
• Experience with IP Transit, DIA, SD‐WAN, MPLS, Ethernet, or cloud networking
• Strong communication, organizational, and stakeholder management skills
• Ability to operate effectively in a fast‐paced, cross‐functional environment

Nice to Have

• Bachelor’s degree
• Experience managing financial forecasts, operational metrics, or vendor performance
• Background in service provider or large‐scale enterprise environments
• Hours/Travel/Shift:
• Standard business hours; occasional travel may be required.
• Why Join GTT?
• Commitments drive the speed and relevance required to transform our culture and deliver extraordinary value to our customers. By embracing these commitments together, we create a thriving environment where we lift each other up and achieve mutual success.
• Adaptive Mindset: We meet change head‐on to build the capabilities we need now. We take personal ownership of our professional development to keep pace with change and actively drive it.
• Collective Impact: We treat innovation as a team sport, working powerfully together to create extraordinary impact. We collaborate openly and with a shared purpose and amplify our unique human strengths to solve complex challenges that technology alone cannot.
• Customer Ownership: We own our customers’ success, whether an internal stakeholder or an external client. We take full accountability, anticipate their needs and create smooth experiences to build trust with every touchpoint. In an automated world, personal ownership is GTT’s competitive edge.
• EEO Statement
• GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.
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