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Network Engineer

GTT
Pune, IND
Full-time
Mid
Discovered 4 days ago

Full Job Posting

Duties and Responsibilities

  • Provide technical support and manage customer escalation at this level
  • Prioritize and respond to customer requests in timely manner
  • Own and troubleshoot network issues
  • Work collaboratively with both internal teams and third-party vendor support and engineering teams
  • Perform proactive monitoring of the core and edge network using various NMS tools
  • Mentoring of Juniors engineer and Network Technician and proactive learning of core network and customer services
  • Performance of any other ad-hoc duties as requested by GTT management
  • Produce technical support documentation and write incident reports as appropriate
  • Required Experience/Qualifications:
  • 2-5 or more years of relevant job experience in technical support role (i.e.: NOC, IT Helpdesk or Service Desk)
  • Experience with network monitoring software.
  • In depth knowledge of core TCP/IP networking skills, routing and switching (Juniper/Cisco)
  • Previous experience working in an SLA-driven operation environment (ideally ISP based)
  • Good understanding of IP and/or Optical networks to include IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec
  • In dept Knowledge of SDWAN Network skills for Velo / Aruba / Silver Peak
  • In dept knowledge of Firewall Policies and rules for FortiGate / Palo Alto / Cisco / Junipers
  • Ability to multitask, prioritize and work in a pressured and sometimes stressful environment
  • Must be adaptable and flexible in dealing with a variety of people
  • Achieving certification and maintaining required training levels
  • JNCIA / CCNA / NSE 4 and above / PCNSA / PCNSE certification or equivalent skill level developed through industry experience is preferred
  • Experience of shift work 24x7x365
  • Core Competencies
  • Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
  • Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services.
  • IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP based networks and associated services.
  • Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems.
  • Universal Competencies
  • Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
  • Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
  • Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

Qualifications

  • Experience with network monitoring software.

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