Manager, Sales Development, CX
Key Skills for This Role
Full Job Posting
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Qualifications
- Proven experience in sales development leadership or a consistent track record as a top-performing Senior SDR/Team Lead.
- Communication: Exceptional verbal and written communication skills with the ability to motivate and inspire a team.
- Analytical Skills: Ability to use data to identify trends, track performance, and make informed strategic decisions.
- Adaptability: Thrives in a fast-paced, high-growth environment and can navigate ambiguity.
- Tech Savvy: Proficiency with Salesforce and sales engagement tools (e.g., Outreach, Salesloft).
- Leadership Style: A "player-coach" mentality with a passion for developing talent and building a culture of accountability and psychological safety.
- Skill Development: We promote SDRs into other roles within the company, especially in sales, focusing on continuous learning and skill enhancement.
- High-Performing Culture: Be part of a high-growth, well-established software company where high performance is recognized and rewarded.
- Collaborative Environment: Work in a supportive and collaborative environment where your contributions are valued.
- Valuable Work: Engage in meaningful work that directly impacts our company's growth and success.
- Respected Role: The SDR role is respected and seen as a critical component of our sales strategy.
- Enjoy NiCE-FLEX!
- At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere
- What’s in it for you?
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
About NICE
Enterprise cloud platform for AI-powered customer experience, offering contact center solutions, workforce optimization, and automation tools.
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