Manager, RTR Payment System Operations

Role overview

Duties and responsibilities

• Manage RTR Payment System operations across business, operational, and technical areas; improve exchange, clearing, settlement, and related services.
• Provide subject matter expertise and support development of operational rules, standards, and procedures.
• Prepare briefings, presentations, and documentation; coach team members and support quality assurance.
• Manage external technology vendor relationships in coordination with Vendor Management.
• Set medium- and long-term product roadmap direction with RTR Product Management, including work, budget, and resource plans.
• Plan the future state of real-time payments and assess business, operational, and technical implications.
• Build relationships across Payments Canada, member institutions, stakeholders, and external contacts; represent the organization in working groups and industry forums.
• Communicate incidents and planned system changes, and deliver updates, presentations, and training.
• Develop divisional strategy, identify service improvements, and monitor performance against organizational goals.
• Lead team workforce planning, recruitment, performance management, development, and succession planning.
• Manage budgets and financial administration and support an open, energetic team environment.

What you need to be successful

• Post-secondary education in Business, Commerce, or a related discipline.
• At least 7 years of experience in a business analysis environment, including progressive management experience.
• Experience establishing and maintaining effective relationships with internal and external stakeholders.
• Advanced knowledge of the RTR, underlying systems and payments, and related operational policies, rules, and functionality.
• Must successfully complete criminal, credit, identity, employment, and education background checks.
• Periodic travel is required.
• Financial industry experience is an asset; English-French bilingualism is an asset.

Professional competencies

• Develop and mentor others; demonstrate mature confidence; think strategically; make decisions; drive success; and apply business acumen.

Salary

• Target starting rate is CAD 119,850; the full salary range and benefits package are provided separately.
• Compensation includes an annual variable bonus and defined-contribution pension plan if eligible.

Workplace and benefits

• Flexible hybrid remote/office environment.
• Benefits include health and dental coverage, paid time off, eligible parental leave top-up, professional development, office gym access, and organizational events.